Events Manager

Marriott International, a globally renowned hospitality company, is seeking a dedicated Event Manager to join the team at its Westin property located at 601 S College St, Charlotte, North Carolina. Marriott International is celebrated worldwide for providing exceptional service, luxurious accommodations, and innovative hospitality experiences. The Westin brand within Marriott is committed to empowering guests by enhancing their well-being, helping them regain control and become the best version of themselves while traveling. This commitment extends to its associates, encouraging a culture of passion, health, and optimism. The Westin property in Charlotte is a dynamic venue known for hosting a wide range of events, from corporate meetings to social gatherings, making it a vibrant part of the city's hospitality landscape.

This full-time, management-level position offers a competitive salary range of $56,000 to $72,000 annually and includes eligibility for bonuses. The Event Manager will play a critical role in ensuring the seamless execution of events by preparing all necessary documentation and coordinating with Sales, various property departments, and customers from pre-event planning through post-event follow-up. This role primarily handles events of average complexity, ensuring a smooth turnover between sales and service teams. The Event Manager will also seek opportunities to maximize revenue by up-selling and offering enhancements that create outstanding and memorable events.

The responsibilities of this role are broad and include managing logistics and operations of events, acting as the primary customer liaison, and leading event management teams through effective communication and coordination. The individual will be expected to integrate current trends in event management and design to enhance the overall experience for clients and guests. A key part of the role involves ensuring exceptional customer service is delivered at every touchpoint, encouraging the entire team to uphold high standards of guest relations and satisfaction. The manager will also support the sales and marketing functions by assisting with sales processes, forecasting revenue, and promoting additional services.

Moreover, the position entails human resources activities related to event teams, such as reviewing feedback, providing service performance evaluations, and assisting in corrective actions when needed. The ideal candidate will have a strong ability to solve operational challenges by collaborating with property staff and customers. Marriott International and Westin embrace diversity and are committed to equal employment opportunities, supporting a workplace where all associates' unique backgrounds are valued and celebrated. The role promises a fulfilling career path within a global hospitality leader dedicated to well-being and excellence.