Events Manager

Sheraton Hotels & Resorts, a proud member of Marriott International, has been a distinguished presence in the hospitality industry since 1937. As a global community with over 400 locations worldwide, Sheraton is committed to creating a sense of belonging, providing engaging experiences, and delivering thoughtful service to every guest. This legacy of excellence is complemented by Marriott International's dedication to fostering an inclusive workplace where diverse backgrounds, talents, and experiences are valued and celebrated. Sheraton's mission to be 'The World's Gathering Place' drives its passion for bringing people together and creating memorable moments. Joining Sheraton means becoming part of a global team that supports personal growth and professional development in an inspiring environment.

The Event Manager role at Sheraton Hotels & Resorts is a pivotal management position located in Los Angeles, California. This full-time opportunity involves overseeing events of average complexity to ensure seamless service and exceptional customer experiences throughout every phase of the event lifecycle. The successful candidate will be responsible for preparing comprehensive event documentation and coordinating efforts between sales teams, property departments, and customers. This role demands a high level of organizational skills, attention to detail, and the ability to drive revenue opportunities through up-selling and service enhancements. The position offers a competitive salary range of $70,310 to $79,000 annually and includes bonus eligibility, reflecting the importance of contributions toward the property's success.

In this position, the Event Manager acts as a liaison between sales personnel and customers, ensuring that the transition from sales to service and back to sales is smooth and effective. They will manage group room blocks and meeting spaces for average to large-sized groups, identify operational challenges, and collaborate with property staff to develop creative solutions. Customer service excellence is at the heart of this role, requiring consistent interaction with clients to address needs, resolve issues, and surpass expectations. By empowering event operations teams and fostering positive guest relations, the Event Manager supports a memorable and flawless event experience.

Additionally, the Event Manager takes on leadership responsibilities, conducting pre- and post-event meetings and facilitating communication among team members. Supporting the sales and marketing functions, the role involves assisting with revenue forecasting and promoting products and services throughout the event process. Human resource activities such as reviewing guest satisfaction feedback, observing staff performance, and implementing corrective action plans are also key components of this position. The Event Manager will use personal judgment and industry knowledge to continuously improve service outcomes and elevate the guest experience.

This dynamic, multifaceted role is perfect for an adaptable, customer-focused professional with background experience in event management or a related field. The Sheraton Hotels & Resorts team encourages individuals who are passionate about hospitality and committed to excellence to join their thriving community. Here, you can do your best work, find your purpose, belong to a remarkable global team, and become the best version of yourself.