Events Manager

Marriott International is a globally renowned hospitality company, recognized for its commitment to delivering exceptional guest experiences across a diverse portfolio of hotel brands. Among its prestigious brands is JW Marriott, a luxury segment that epitomizes elegance, sophistication, and exceptional service. JW Marriott Hotels offer a unique work environment that nurtures associate growth, promotes training and development, and fosters a culture of respect and camaraderie in a luxury setting. JW Marriott believes that the key to superior guest satisfaction is taking care of their associates, an approach known as The JW Treatment. This philosophy encourages employees to pursue their passions while maintaining a focus on holistic well-being, all within a community of diverse and committed colleagues.

The Philadelphia Marriott Downtown, located at 1201 Market St, Philadelphia, Pennsylvania, stands as a flagship hotel within Marriott's extensive network. This full-service hotel caters to business and leisure travelers in the vibrant city of Philadelphia, offering versatile event spaces and impeccable hospitality services. The hotel is dedicated to maintaining the highest standards in event management, guest service, and operational excellence, making it a sought-after venue for a wide range of events from corporate meetings to social celebrations.

The Event Manager position at the Philadelphia Marriott Downtown is a full-time management role with an annual pay range between $66,000 and $91,000 and includes eligibility for bonuses. This role requires a professional who is experienced in handling events of average complexity and is capable of seamlessly coordinating the entire event lifecycle, from pre-event planning to post-event follow-up. The Event Manager is responsible for preparing all event documentation, coordinating efforts between Sales, property departments, and customers, and ensuring high-level service during all phases of the event.

In this role, the Event Manager acts as a central liaison, ensuring fluid communication and flawless event execution. A key component of the job is recognizing upselling opportunities and offering enhancements that maximize revenue while creating outstanding guest experiences. The manager is expected to manage group room blocks and meeting spaces, oversee event logistics, adhere strictly to Marriott's policies and procedures, and maintain billing accuracy.

The role emphasizes delivering exceptional customer service by fostering positive guest relations, empowering employees, and resolving complaints promptly and effectively. The Event Manager leads teams through formal pre- and post-event meetings, facilitates operational problem-solving, and integrates current trends in event management and design to continually elevate the quality of service. The position requires a proactive attitude towards improving service performance through feedback, training support, and collaboration across departments.

Marriott International is an equal opportunity employer committed to diversity and inclusion, ensuring a supportive environment for all associates, including those with disabilities and veterans. By joining Marriott Hotels and specifically the JW Marriott brand, candidates become part of a globally respected team that values professionalism, innovation, and genuine hospitality. This role offers a promising career path in event management, combining the excitement of working in a dynamic hotel environment with opportunities for personal and professional growth.