Events Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Diversity and inclusion initiatives

Job Description

The Event Planner position at Marriott International is a dynamic role focused on coordinating and managing event operations to ensure flawless execution from start to finish. This role requires meticulous attention to detail as it involves preparing all necessary event documentation and acting as a key liaison between sales, property departments, and customers. The Event Planner oversees events of average complexity, facilitating smooth transitions from the sales phase to event execution and back to sales upon completion. A significant aspect of the role is maximizing revenue by identifying opportunities to upsell and offer innovative enhancements aimed at delivering outstanding event experiences. Beyond event logistics coordination, the role demands exceptional customer service skills to maintain positive guest relations and handle any issues promptly and professionally. The Event Planner also leads event management teams by conducting pre- and post-event meetings and works closely with the sales and marketing departments to assist with forecasting and promotional efforts. Hands-on involvement with human resources activities, such as reviewing guest feedback and coaching employees, ensures continuous service improvement aligned with Marriott's high standards. This position offers individuals with 1-2 years of event management experience or a relevant two-year degree the chance to grow professionally in a reputable hospitality environment that values diversity and equal opportunity. Working as an Event Planner at Marriott International offers a meaningful career path enriched by the company’s dedication to employee growth, guest satisfaction, and inclusive work culture.

Job Requirements

  • High school diploma or GED
  • 1-2 years experience in event management or related professional area
  • or 2-year degree from accredited university in a relevant major
  • ability to manage event logistics
  • excellent communication skills
  • ability to handle customer complaints and feedback
  • leadership ability
  • knowledge of event trends
  • teamwork and collaboration skills

Job Qualifications

  • High school diploma or GED
  • 1-2 years of experience in event management or related field
  • or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • strong customer service skills
  • ability to coordinate cross-departmentally
  • experience with billing and event logistics
  • leadership skills to guide event management teams
  • strong communication skills

Job Duties

  • Prepare event documentation
  • coordinate with sales, property departments, and customers
  • manage event logistics and operations
  • greet customers during event phases
  • ensure billing accuracy and conduct bill reviews
  • manage group room blocks and meeting spaces
  • identify and resolve operational challenges
  • integrate current trends in event management and design
  • act as liaison between sales and customer
  • participate in customer site inspections
  • solicit feedback for service improvement

Job Criteria

Experience

Mid Level (3-7 years)


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