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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,800.00 - $71,300.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Marriott International is a globally renowned hospitality company that operates a wide portfolio of hotel brands, including the prestigious JW Marriott. JW Marriott represents the luxury segment of Marriott International, with over 100 exquisite properties located in gateway cities and distinctive resort destinations worldwide. Marriott International is committed to delivering exceptional experiences not only to its guests but also to its associates, fostering a culture where diversity, inclusion, and professional growth are highly valued. As a leader in the hospitality industry, Marriott Hotels strives to innovate consistently while maintaining the comfort and warmth that guests have come to expect from... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- At least 1 year experience in event management
- Excellent communication skills
- Strong organizational abilities
- Ability to manage billing and event logistics
- Customer service orientation
- Leadership capability
- Proactive problem-solving skills
- Ability to collaborate with multiple departments
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience in event management
- Proven ability to coordinate complex events and manage multiple stakeholders
- Strong organizational and communication skills
- Experience in customer service and problem resolution
- Ability to forecast event revenues and assist in sales activities
- Leadership skills with experience managing teams
- Familiarity with event documentation and billing processes
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers
- Ensure seamless event progression by following procedures and collaborating with teams
- Greet customers during events and coordinate hand-off to Event Operations
- Manage billing accuracy and conduct bill reviews with clients
- Oversee group room blocks and meeting space management
- Identify and resolve operational challenges related to event groups
- Conduct formal pre- and post-event meetings and facilitate additional group meetings
- Assist in sales process and revenue forecasting
- Up-sell products and services throughout the event process
- Review guest satisfaction results and provide feedback to employees
- Lead and empower event management teams
- Respond to and resolve guest problems and complaints
- Solicit feedback to improve event planning and customer experience
- Coordinate communication of event details verbally and in writing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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