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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee wellness programs
Career development opportunities
bonus eligibility
Job Description
The Westin O'Hare, located in Rosemont, Illinois, is a prestigious hotel part of the Marriott International family, known globally for its commitment to excellence in hospitality and guest services. This esteemed property is strategically located near Chicago O'Hare International Airport, making it a preferred venue for both business and leisure travelers. The Westin brand is synonymous with wellness and well-being, aiming to provide guests and associates with an environment that fosters health, productivity, and overall balance. Marriott International strongly values diversity and inclusion, promoting an equal opportunity environment where every associate's unique background is celebrated and respected.
The ... Show More
The ... Show More
Job Requirements
- high school diploma or GED
- minimum 1 year experience in event management or related field
- or 2-year degree in relevant field
- strong communication skills
- ability to manage events of average complexity
- customer service orientation
- problem-solving ability
- leadership and teamwork skills
- ability to work full time in a management capacity
- located in or willing to work at The Westin O'Hare in Rosemont, Illinois
Job Qualifications
- high school diploma or GED with 1-2 years experience in event management
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with at least 1 year experience
- knowledge of event management procedures and event design trends
- excellent communication and customer service skills
- ability to lead and facilitate meetings
- experience in working with sales and marketing teams
- strong problem-solving and operational challenge management skills
- ability to deliver and promote exceptional customer service
- leadership skills to manage and coordinate event teams
Job Duties
- prepare all event documentation and coordinate with sales and property departments
- manage event logistics to ensure seamless event progression
- greet customers during event phase and hand-off to event operations team
- ensure billing accuracy and conduct bill reviews with clients
- manage group room blocks and meeting space for assigned groups
- identify operational challenges and develop solutions
- act as liaison between field salesperson and customer throughout event process
- participate in customer site inspections and assist with sales process
- deliver excellent customer service throughout customer experience
- empower employees to provide excellent customer service
- coordinate and communicate event details to customer and property operations
- oversee customer experiences from file turnover through post-event phase
- follow up with customer post-event
- respond to and handle guest problems and complaints
- conduct formal pre- and post-event meetings for assigned groups
- facilitate meetings such as banquet event orders and block reviews
- assist in sales process and revenue forecasting
- up-sell products and services during event process
- review and provide feedback to employees on service behaviors
- develop and implement corrective action plans
- work with property staff and customers to address operational challenges
- perform other duties as assigned to meet business needs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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