Events Manager

Gaylord Pacific Resort & Convention Center, part of the renowned Gaylord Hotels portfolio under Marriott International, is a premier destination for meetings and events located in the vibrant city of Chula Vista, California. As a distinguished player in the hospitality industry, Gaylord Hotels are known for their exceptional environments, top-tier services, and unique programming that bring people together in extraordinary ways. The company prides itself on fostering a diverse and inclusive workplace, welcoming associates from all backgrounds and offering a multitude of opportunities far beyond those of a traditional hotel. Employees, known as STARs, are valued for their creativity, entrepreneurial spirit, and dedication to delivering thoughtful and big-hearted guest services. Working at Gaylord means not just having a job, but embarking on a career journey filled with growth, innovation, and the chance to be part of a supportive global team under Marriott International's expansive brand umbrella.

The Event Manager role at Gaylord Pacific Resort & Convention Center is designed for an experienced professional ready to manage and execute events with average complexity, overseeing the seamless coordination between sales, various property departments, and customers to ensure exceptional service at every phase of the event lifecycle. This full-time management position offers an annual salary range of $70,000 to $91,000, with bonus eligibility, reflecting the critical responsibility of this role in driving excellence and revenue growth through strategic event management.

In this role, the Event Manager is tasked with preparing all event-related documentation and coordinating logistics that ensure smooth event flow from the initial sales handoff to post-event completion. This position requires a detail-oriented individual who excels at managing multiple operational challenges, providing exceptional customer service, and leading teams to execute flawless events. Candidates in this role will be expected to uphold property standards, conduct billing reviews, manage group room blocks, and facilitate key meetings to communicate needs and feedback effectively. Their expertise will also be pivotal in identifying opportunities for up-selling and event enhancements, ensuring maximum revenue generation. The role additionally involves assisting sales and marketing efforts through revenue forecasting and participating in customer site inspections.

Furthermore, the Event Manager will take an active role in human resources-related functions by reviewing guest feedback, coaching employees on service behavior, and implementing corrective action plans to continually improve service quality. They will work closely with property staff and customers to resolve operational issues and tailor event experiences to meet unique client needs. This role is ideal for individuals passionate about hospitality, skilled in event logistics, and committed to delivering superior guest and client satisfaction. Joining the Gaylord team means becoming part of a culture that values innovation, collaboration, and outstanding service excellence, allowing you to be at your best and grow your professional capabilities in one of the most dynamic environments in hospitality today.