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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $63,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
The Phoenician, a Luxury Collection Resort located in Scottsdale, Arizona, stands as a premier destination for upscale hospitality and exceptional event experiences. Part of Marriott International's prestigious Luxury Collection, The Phoenician boasts a rich heritage of over 100 years, offering guests authentic and memorable stays infused with the unique cultural essence of its location. With over 120 properties worldwide, the Luxury Collection is synonymous with timeless elegance, impeccable service, and a dedication to delivering genuine and personalized hospitality. The Phoenician specifically caters to discerning travelers and event attendees, providing an environment that blends luxury accommodations with exceptional amenities and event... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related area
- OR 2-year degree in related field
- At least 1 year event management experience
- Strong communication skills
- Ability to lead teams
- Knowledge of event logistics
- Customer service orientation
- Problem-solving skills
- Ability to work full time onsite in Scottsdale, Arizona
Job Qualifications
- High school diploma or GED with 1-2 years event management experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with at least 1 year event management experience
- Strong organizational and communication skills
- Ability to integrate event management trends
- Experience in customer service and problem resolution
- Leadership skills to coordinate event teams
- Proficient in billing and event logistics
- Skilled in collaborating with sales and property departments
- Experienced in conducting meetings and revenue forecasting
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers for high-level service
- Ensure smooth event progression by following established procedures and collaborating with employees
- Greet customers during events and hand off to Event Operations team
- Manage billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting spaces for assigned groups
- Identify operational challenges and develop solutions
- Act as liaison between sales and customers throughout event phases
- Participate in customer site inspections and assist sales process
- Deliver and encourage excellent customer service
- Coordinate and communicate event details verbally and in writing
- Oversee customer experiences from file turnover to post-event
- Follow up with customers after events
- Handle guest problems and complaints
- Lead pre- and post-event meetings reviewing group needs and feedback
- Assist in sales processes and revenue forecasting
- Up-sell products and services
- Review guest satisfaction feedback and provide employee performance feedback
- Assist in the development and implementation of corrective action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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