Events Manager

The Phoenician, a Luxury Collection Resort located in Scottsdale, Arizona, stands as a premier destination for upscale hospitality and exceptional event experiences. Part of Marriott International's prestigious Luxury Collection, The Phoenician boasts a rich heritage of over 100 years, offering guests authentic and memorable stays infused with the unique cultural essence of its location. With over 120 properties worldwide, the Luxury Collection is synonymous with timeless elegance, impeccable service, and a dedication to delivering genuine and personalized hospitality. The Phoenician specifically caters to discerning travelers and event attendees, providing an environment that blends luxury accommodations with exceptional amenities and event spaces designed to accommodate a wide range of needs from intimate gatherings to large, complex group functions.

The Event Manager position at The Phoenician is a dynamic role within the Event Management category, designed for professionals who thrive in a fast-paced, customer-focused environment. This full-time management role, based onsite at the resort, offers a competitive salary range of $63,000 to $83,000 annually with eligibility for bonuses, reflecting the importance of this position to the property's success. The Event Manager will play a pivotal role in ensuring seamless event execution, fostering strong collaboration among sales teams, property departments, and clients to deliver exceptional event experiences.

This role requires meticulous preparation of all event documentation, overseeing event logistics from the initial planning stages through to post-event follow-up. The Event Manager acts as the crucial link between sales and service teams to ensure events, particularly those of average complexity, are flawlessly executed and customer expectations are exceeded. They will have responsibility for managing group room blocks and meeting spaces, identifying operational challenges and working collaboratively to develop effective solutions, and employing creative judgment to integrate current trends in event management and design.

Customer service excellence is at the core of this role, as the Event Manager will consistently engage with clients throughout the event lifecycle to provide support and address any concerns promptly. Leading event management teams through pre- and post-event meetings, the Manager will ensure all team members understand the expectations and parameters to achieve a high-quality event delivery. Additionally, the role involves supporting sales and marketing functions by assisting with the sales process, up-selling products and services, and forecasting event-related revenue.

Human resource responsibilities include reviewing guest satisfaction feedback, observing service behaviors, providing constructive feedback to employees and managers, and assisting with the implementation of corrective action plans to continually improve service performance. The Event Manager’s proactive approach and experience-driven insights will contribute significantly to enhancing both the customer and associate experience at The Phoenician.

Working at The Phoenician means joining a team that embraces diversity and fosters a culture of inclusion where associates’ unique backgrounds are valued. Marriott International is committed to being an equal opportunity employer with a welcoming atmosphere that celebrates the talents and contributions of all team members, making it an ideal workplace for those seeking to grow professionally in a luxury hospitality environment.