Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,100.00 - $70,200.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
wellness programs
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment stands as a pioneering leader in the integrated entertainment industry, renowned for its dynamic and innovative approach to delivering extraordinary experiences across North America. With a robust portfolio comprising 43 destinations, along with cutting-edge online sports betting and iCasino platforms such as theScore Bet Sportsbook and Casino, PENN Entertainment has revolutionized how people engage with sports, gaming, and live entertainment. The company is deeply committed not only to providing fun and excitement but also to advancing core values like diversity, sustainability, and community engagement, making it a responsible steward of its impact on society and the environment.
As an employer, PENN Entertainment is dedicated to fostering a workplace culture that values growth, inclusivity, and well-being. Employees enjoy a Total Rewards package that extends beyond base salary to include wellness programs supporting financial, physical, and mental health, with benefits starting from day one. The company encourages career advancement and personal development by offering resources and support systems designed to help team members thrive and expand their possibilities within the organization.
This full-time role focuses on the supervision and management within the Banquet/Catering department, which is a key operational area in providing exceptional event and dining experiences to guests. The position entails developing, implementing, and managing strategic operational goals aimed at meeting performance and profit objectives. A successful candidate will be responsible for creating efficient staff schedules that align with labor cost targets while maintaining superior guest satisfaction. Budget management is a significant part of this role, including assisting in budget development and ensuring departmental compliance with financial initiatives.
Customer service excellence is paramount; the role involves enthusiastically supporting and promoting high service standards and addressing customer issues proactively to enhance guest experiences. Oversight of banquet and catering equipment maintenance and ensuring facilities are clean, well-stocked, and operationally ready form essential duties. Additionally, the role requires handling financial aspects related to deposits, billing, and credit approval for clients, alongside event planning, execution, and revenue generation. This involves proactive sales efforts through referrals, community marketing, and networking to exceed revenue targets.
Compliance with regulatory requirements and maintaining confidentiality in all departmental matters are critical responsibilities. The ideal candidate will exhibit strong communication skills, problem-solving abilities, and professionalism. This position demands a strategic, energetic, and collaborative approach to leadership, with flexibility in working various shifts, including nights, weekends, and holidays, to meet business needs. Joining PENN Entertainment means becoming part of a forward-thinking company that is truly changing entertainment and places a high value on its team members' success and fulfillment.
As an employer, PENN Entertainment is dedicated to fostering a workplace culture that values growth, inclusivity, and well-being. Employees enjoy a Total Rewards package that extends beyond base salary to include wellness programs supporting financial, physical, and mental health, with benefits starting from day one. The company encourages career advancement and personal development by offering resources and support systems designed to help team members thrive and expand their possibilities within the organization.
This full-time role focuses on the supervision and management within the Banquet/Catering department, which is a key operational area in providing exceptional event and dining experiences to guests. The position entails developing, implementing, and managing strategic operational goals aimed at meeting performance and profit objectives. A successful candidate will be responsible for creating efficient staff schedules that align with labor cost targets while maintaining superior guest satisfaction. Budget management is a significant part of this role, including assisting in budget development and ensuring departmental compliance with financial initiatives.
Customer service excellence is paramount; the role involves enthusiastically supporting and promoting high service standards and addressing customer issues proactively to enhance guest experiences. Oversight of banquet and catering equipment maintenance and ensuring facilities are clean, well-stocked, and operationally ready form essential duties. Additionally, the role requires handling financial aspects related to deposits, billing, and credit approval for clients, alongside event planning, execution, and revenue generation. This involves proactive sales efforts through referrals, community marketing, and networking to exceed revenue targets.
Compliance with regulatory requirements and maintaining confidentiality in all departmental matters are critical responsibilities. The ideal candidate will exhibit strong communication skills, problem-solving abilities, and professionalism. This position demands a strategic, energetic, and collaborative approach to leadership, with flexibility in working various shifts, including nights, weekends, and holidays, to meet business needs. Joining PENN Entertainment means becoming part of a forward-thinking company that is truly changing entertainment and places a high value on its team members' success and fulfillment.
Job Requirements
- Associate degree from an accredited college or university or minimum four years of supervisory experience or equivalent combination of education and experience
- Previous Food and Beverage experience preferred
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and professionalism
- Proficiency in Microsoft Office applications
- Ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically
- Ability to write reports, business correspondence, and procedure manuals
- Exceptional customer service and interpersonal skills
- Ability to perform arithmetic operations and interpret bar graphs
- Ability to work collaboratively and communicate effectively with team members at all levels
- Ability to maintain a high level of energy and take a proactive and strategic approach to issues
- Ability to work all shifts including nights, weekends, and holidays
Job Qualifications
- Associate degree from an accredited college or university or four years of previous supervisory experience or equivalent combination of education and experience
- Previous Food and Beverage experience preferred
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and professionalism
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Ability to interact diplomatically with guests, staff, and colleagues to resolve conflicts
- Strong report writing, business correspondence, and procedure manual skills
- Exceptional customer service and interpersonal skills
- Ability to perform arithmetic operations using whole numbers, fractions, and decimals
- Ability to compute rates, ratios, percents, and interpret bar graphs
- Effective communication and collaboration skills across all organizational levels
- High energy level with a proactive and strategic problem-solving approach
- Flexibility to work various shifts including nights, weekends, and holidays
Job Duties
- Supervise and manage staff in the Banquet/Catering department
- Develop and implement operational goals and monitor achievement of performance and profit objectives
- Create effective and efficient staff schedules maintaining labor costs and meeting staffing objectives
- Assist in budget planning and ensure compliance with departmental budget initiatives
- Promote and demonstrate superior customer service and resolve customer issues
- Assist clients with special requests ensuring exceptional guest service
- Ensure Banquet/Catering equipment is operational and maintained
- Maintain cleanliness and stock of Banquet/Catering facilities
- Handle deposits, billing, and credit approval for clients
- Plan, coordinate, and supervise execution of event functions ensuring excellent dining experience
- Generate new and repeat business to meet revenue targets through various marketing techniques
- Ensure regulatory compliance and report issues to management
- Maintain confidentiality in all departmental and company matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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