Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $83,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional service, innovative experiences, and a diverse portfolio of world-class brands. As a respected hotel and lodging company, Marriott International consistently delivers memorable guest experiences through its unwavering dedication to quality and customer satisfaction. Among its prestigious brands is W Hotels, known for its trendsetting luxury and vibrant culture geared towards innovation and a forward-thinking mindset. Marriott actively fosters a workplace that values diversity, inclusion, and equal opportunity, making it a standout employer in the hotel industry.
This Event Planner position at Marriott Internati... Show More
This Event Planner position at Marriott Internati... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years of experience in event management or related professional area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- at least 1 year of experience in event management or related area
- excellent communication skills
- ability to manage events of average complexity
- strong customer service skills
- ability to collaborate with sales, property departments, and customers
- leadership capabilities
- problem-solving skills
Job Qualifications
- High school diploma or GED
- experience in event management or related professional area
- 1 to 2 years of relevant experience
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- excellent communication skills
- strong organizational and multitasking abilities
- customer service orientation
- ability to lead teams and coordinate between departments
- problem-solving skills
- proficiency in event management procedures
Job Duties
- Prepare all event documentation
- coordinate with sales, property departments, and customers
- manage event logistics and operations
- greet customers and hand-off to Event Operations team
- ensure adherence to standards, policies, and procedures
- manage group room blocks and meeting spaces
- identify and resolve operational challenges
- act as liaison between field salesperson and customer
- participate in customer site inspections and sales assistance
- solicit feedback to improve event planning
- deliver excellent customer service
- communicate event details verbally and in writing
- oversee customer experience from file turnover to post-event
- respond to guest problems and complaints
- lead pre- and post-event team meetings
- facilitate additional meetings as needed
- assist in sales process and revenue forecasting
- up-sell products and services
- review guest satisfaction results
- observe and provide feedback on service behaviors
- assist in corrective action plans
- continuously improve service performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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