Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $77,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Tuition Assistance
Travel Discounts
Paid parental leave
Job Description
The St. Regis Washington D.C., located in the heart of the nation's capital, is part of the prestigious St. Regis Hotels & Resorts portfolio under Marriott International. Known for combining timeless glamour with a vanguard spirit, St. Regis is dedicated to delivering extraordinary luxury experiences to guests at its more than 50 luxury hotels and resorts worldwide. Founded by John Jacob Astor IV in New York at the dawn of the twentieth century, the brand has upheld an unwavering commitment to bespoke and anticipatory service, epitomized by its signature Butler Service. As a member of the Marriott International family, St.... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area
- Or 2-year degree from accredited university in relevant field
- At least 1 year experience in event management
- Strong interpersonal and communication skills
- Ability to manage logistics and operations for group events
- Proficiency in billing and event documentation
- Ability to lead and facilitate team meetings
- Customer service orientation
- Problem-solving skills
- Willingness to work full-time onsite at The St. Regis Washington D.C.
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience
- Strong customer service and communication skills
- Ability to manage multiple events and coordinate with various departments
- Proficient in event logistics, billing, and revenue forecasting
- Experience leading teams and conducting event meetings
- Capable of identifying operational challenges and developing solutions
- Skilled in using judgment to enhance customer experience
- Ability to up-sell and maximize revenue opportunities
- Experience working in a luxury hospitality environment preferred
Job Duties
- Prepare all event documentation and coordinate with sales and property departments
- Manage event logistics and operations ensuring seamless execution
- Greet customers during event phases and coordinate with Event Operations team
- Ensure billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting spaces for assigned groups
- Identify and resolve operational challenges with property staff and customers
- Lead pre- and post-event meetings to review and communicate group needs
- Assist in sales processes and revenue forecasting for customer groups
- Up-sell products and services throughout the event process
- Review guest satisfaction and provide feedback to employees
- Implement corrective action plans to improve service performance
- Maintain consistent communication with customers throughout event phases
- Solicit feedback to continually improve event planning and execution
- Oversee customer experience from file turnover through post-event
- Respond to and handle guest problems and complaints promptly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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