Events coordinator

The Michaels Companies Inc. is a prominent leader in the arts and crafts retail industry, known for inspiring creativity and celebration across North America. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores spanning 49 states and Canada, alongside a robust online presence through Michaels.com and Michaels.ca. The company is widely recognized as the go-to destination for all things creative — offering a wide range of art supplies, craft materials, framing merchandise, and event services designed to engage customers of all ages and skill levels. Michaels also owns Artistree, a reputable manufacturer specializing in custom and specialty framing merchandise, underscoring its commitment to providing comprehensive crafting solutions. At Michaels, the mission is to fuel the joy of creativity and celebration, making it the perfect environment for individuals passionate about crafts and customer service to thrive.

The role available at the Michaels store in Sunrise, FL, is a dynamic position focused on event coordination and customer engagement, making it ideal for creative and energetic individuals who enjoy working in a fast-paced retail setting. The position specifically involves planning, coordinating, and facilitating various in-store events, including children's birthday parties and craft classes. This role is pivotal in ensuring each event is a fun, stress-free, and engaging experience that delights guests and upholds Michaels' brand promise.

As an Event Coordinator at Michaels, your responsibilities extend beyond just event planning. You will engage directly with customers of all ages—from young children to seniors—creating an inviting atmosphere of fun and artistic expression. This hands-on role requires you to demonstrate craft projects, perform activities such as face painting, prepare party add-ons like goody bags and balloons, and manage communications with clients and store teams. Administrative duties like answering emails, making phone calls, and completing necessary paperwork complement the coordination tasks, ensuring smooth and efficient event execution. Your ability to adapt plans based on client feedback and troubleshoot issues on the fly with backup plans will be essential to maintaining high client satisfaction.

In addition to event coordination, the role involves delivering exceptional customer service on the retail floor. You will assist customers in finding products, provide product recommendations, and offer seamless checkout experiences. Responsibilities also include supporting store operational tasks such as merchandising, stocking, truck unloading, planogram implementation, and maintaining store recovery standards to support a clean, orderly, and welcoming shopping environment.

This role also integrates involvement in promotional activities, such as educating customers about the rewards program, credit card enrolments, and Voice of Customer surveys. It supports omni-channel processes like Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS), highlighting the evolving nature of retail customer experiences. Employees will be cross-trained in custom framing sales and production, broadening their skill set and contribution to store success.

Michaels is deeply committed to inclusion, respect, and teamwork. As a team member, you are expected to model positive behaviors, handle job stress effectively, and maintain professional interactions in all situations. The physical demands of the role include standing for long periods, moving throughout the store, lifting, and accessing high shelves using ladders or similar equipment, which necessitates a certain level of physical stamina.

The Michaels Companies provide a comprehensive benefits package designed to support the well-being of team members and their families. Benefits may include access to a 401(k) plan with employer match, medical, dental, and vision coverage, employee assistance programs, telemedicine services, flexible spending accounts, commuter benefits, tuition and adoption assistance, and a variety of voluntary insurance options. Everyday perks such as employee discounts and partner discount programs further enhance the employment experience.

Michaels is an Equal Opportunity Employer committed to full inclusion and provides reasonable accommodations to ensure all individuals can participate fully in their roles and the application process. This opportunity offers not only a chance to contribute to a leading retail brand but also a platform to develop valuable skills in event coordination, customer service, and retail operations within a supportive and creative company culture.