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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
Michaels is the leading destination for creativity and celebration in North America, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels is dedicated to fueling the joy of creativity by providing a wide array of craft supplies, tools, and event services to customers of all ages. The company's mission centers on enabling customers to bring their artistic... Show More
Job Requirements
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and use ladders
- Ability to handle job stress and interact effectively with guests and co-workers
- Must satisfy federal, state, and local legal requirements for the job
- Willingness to work nights, weekends, and early mornings in a public retail setting
Job Qualifications
- Experience working with children and managing children’s events
- Retail or customer service experience
- Excellent people skills
- Strong communication skills including written, verbal, and nonverbal communication
- Organizational and interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons
- Communicate events with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback
- Create backup or emergency plans for events
- Ensure client satisfaction for scheduled events
- Maintain cleanliness and safety standards by setting up and breaking down events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote Rewards program and credit card enrollments
- Educate customers on Voice of Customer surveys
- Assist with omni-channel processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Demonstrate positive and respectful interactions
- Cross-train in Custom Framing sales and production
- Participate in daily store cleanliness activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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