Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Caesars Entertainment is a globally recognized leader in the gaming, hospitality, and entertainment industries. Known for its iconic properties and exceptional service, the company operates a diverse portfolio of resorts and casinos that attract millions of guests each year. Caesars Entertainment is committed to creating memorable experiences by blending innovation, luxury, and entertainment in a seamless manner. With a strong emphasis on community involvement and corporate social responsibility through its People Planet Play framework, Caesars continuously supports economic development, the wellbeing of its team members and their families, and makes positive contributions to the communities where it operates.
Among the distinguished properties under Caesars Entertainment's umbrella are Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn. These venues offer a fusion of gaming, accommodation, convention, meeting, and entertainment services tailored to the Council Bluffs metropolitan area. The organization prides itself on fostering a workplace culture inspired by its core Mission, Vision, and Values — "Create the Extraordinary," "We create spectacular worlds that immerse, inspire and connect you," and "Blaze the Trail, Together We Win, All-In on Service." These guiding principles are woven into every level of the company’s operations, ensuring a high standard of excellence and collaboration.
The Promotions Coordinator role at Caesars Entertainment is responsible for partnering with the Senior Promotions & Events Specialist and the Director of Marketing to support and execute marketing strategies specifically for Harrah’s and Horseshoe Council Bluffs. This role plays a critical part in ensuring that all promotional activities and events align with the broader marketing goals, delivering a consistent and engaging experience for guests. Working within a fast-paced and dynamic environment, the coordinator oversees the logistics and execution of events including decorations, scheduling food and beverage services, managing interdepartmental communication, coordinating with vendors, and ensuring compliance with all official rules and regulatory guidelines.
In addition, the Promotions Coordinator takes charge of monitoring Advantage Promotions System (APS) to conduct daily audits and ensure the accuracy of promotional programs. They assist in managing promotion budgets, tracking expenses, and maintaining detailed participant records in the PET Finance System. The role also includes vital support functions such as updating collateral materials, managing social media messaging, ensuring accurate property website content, and providing training for Special Events Attendants. An essential element of the position is maintaining excellent relationships with various departments and partners, including the Caesars Rewards team, to successfully deliver marketing initiatives.
This position demands a committed individual who exemplifies integrity, excellent communication, and organizational skills, and can work collaboratively in a high-energy, guest-centric environment. Physical mobility is necessary for this role, including the ability to stand, walk, and handle certain physical tasks throughout an entire shift. Flexibility regarding work hours, including nights, weekends, and holidays, is also required. The company emphasizes equal employment opportunity and inclusive hiring practices, promoting diversity and fairness in its workforce.
Overall, the Promotions Coordinator at Caesars Entertainment provides vital support in bringing extraordinary entertainment experiences to life in Council Bluffs. This role offers the opportunity to be part of a well-respected, innovative company that values teamwork, creativity, and delivering memorable guest experiences.
Among the distinguished properties under Caesars Entertainment's umbrella are Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn. These venues offer a fusion of gaming, accommodation, convention, meeting, and entertainment services tailored to the Council Bluffs metropolitan area. The organization prides itself on fostering a workplace culture inspired by its core Mission, Vision, and Values — "Create the Extraordinary," "We create spectacular worlds that immerse, inspire and connect you," and "Blaze the Trail, Together We Win, All-In on Service." These guiding principles are woven into every level of the company’s operations, ensuring a high standard of excellence and collaboration.
The Promotions Coordinator role at Caesars Entertainment is responsible for partnering with the Senior Promotions & Events Specialist and the Director of Marketing to support and execute marketing strategies specifically for Harrah’s and Horseshoe Council Bluffs. This role plays a critical part in ensuring that all promotional activities and events align with the broader marketing goals, delivering a consistent and engaging experience for guests. Working within a fast-paced and dynamic environment, the coordinator oversees the logistics and execution of events including decorations, scheduling food and beverage services, managing interdepartmental communication, coordinating with vendors, and ensuring compliance with all official rules and regulatory guidelines.
In addition, the Promotions Coordinator takes charge of monitoring Advantage Promotions System (APS) to conduct daily audits and ensure the accuracy of promotional programs. They assist in managing promotion budgets, tracking expenses, and maintaining detailed participant records in the PET Finance System. The role also includes vital support functions such as updating collateral materials, managing social media messaging, ensuring accurate property website content, and providing training for Special Events Attendants. An essential element of the position is maintaining excellent relationships with various departments and partners, including the Caesars Rewards team, to successfully deliver marketing initiatives.
This position demands a committed individual who exemplifies integrity, excellent communication, and organizational skills, and can work collaboratively in a high-energy, guest-centric environment. Physical mobility is necessary for this role, including the ability to stand, walk, and handle certain physical tasks throughout an entire shift. Flexibility regarding work hours, including nights, weekends, and holidays, is also required. The company emphasizes equal employment opportunity and inclusive hiring practices, promoting diversity and fairness in its workforce.
Overall, the Promotions Coordinator at Caesars Entertainment provides vital support in bringing extraordinary entertainment experiences to life in Council Bluffs. This role offers the opportunity to be part of a well-respected, innovative company that values teamwork, creativity, and delivering memorable guest experiences.
Job Requirements
- High school diploma or equivalent
- College degree in marketing or related field preferred
- Marketing or hospitality/gaming industry experience preferred
- Good oral and written communication skills including tact when dealing with difficult customers
- Must be fluent and literate in English
- Excellent interpersonal skills
- Proficient in Excel, Word, PowerPoint, Access and Microsoft Outlook
- Ability to prioritize multiple projects and meet strict deadlines
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
- Must be able to attend all promotions and special events unless previously approved by leadership
- Ability to stand and walk, and mobility to move easily around entire property for entire shift
- Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Job Qualifications
- High school diploma or equivalent
- College degree in marketing or related field preferred
- Marketing or hospitality/gaming industry experience preferred
- Proficient in Excel, Word, PowerPoint, Access, and Microsoft Outlook
- Excellent interpersonal and organizational skills
- Good oral and written communication skills including tact when dealing with difficult customers
- Ability to prioritize multiple projects and meet strict deadlines
- Ability to respond calmly and make rational decisions in stressful situations
- Ability to uphold and demonstrate the highest level of integrity and recognize standards required by a regulated business
Job Duties
- Coordinates and executes promotions and events to support marketing strategies including executing event activities such as decorations, scheduling food and beverage elements, communicating expectations to affected departments, testing programs, requesting collateral, and working with internal departments and outside vendors
- Responsible for responding to promotions and events questions at any time and serving as the main point of contact for events they oversee
- Completes Advantage Promotions System (APS) audit checks and checks guest accounts daily to ensure program accuracy
- Assists in executing budgets for individual promotions and special event productions, recording expenditures, and maintaining participant lists for PET Finance System
- Tests, reports, and uploads promotions, events, drawings, slot tournaments into APS, and creates generic programs when necessary
- Ensures the execution of all promotions and tournaments comply with official rules
- Partners with Marketing Supervisor on requesting comp codes and OCRM uploads as needed
- Ensures collateral for promotions and events are up to date and accurate, including brochures, pamphlets, digital materials, to meet property, company, and regulatory guidelines
- Supports social media messaging and partners with Advertising and Marketing Supervisor to ensure property websites are accurate
- Assists with training for Special Events Attendants
- Maintains compliance with policies and procedures
- Develops good working relationships and maintains effective communication with other departments to secure cooperation for promotions and events
- Works closely with Caesars Rewards team to ensure understanding of promotions and provide necessary tools to execute marketing programs
- Performs all other related and compatible duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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