Event Technician, Audio Visual-Hotel Paso Del Norte

El Paso, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $20.25

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

on-site parking

Job Description

Encore Global is a leading audiovisual production company specializing in delivering innovative and high-quality AV solutions for events hosted across the hospitality and convention center industries. Known for supporting meetings, conferences, and corporate events, Encore Global focuses on combining cutting-edge technology with exceptional client service to ensure seamless event experiences. With a widespread presence in hotels and convention centers, the company prides itself on creating engaging, memorable, and technically flawless environments by employing skilled professionals who bring technical expertise and customer-focused service to every project.

The Technician role within Encore Global is integral to the successful setup and operation o... Show More

Job Requirements

High school diploma
Completion of required training and certifications within 60 days for external hires
Completion of internal training and certifications as per company policy
One year of customer service or hospitality experience preferred
One year of audiovisual experience or equivalent preferred
Valid driver's license for vehicle operation
Ability to lift 50 lbs
Meet physical demands including sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping
Be available for irregular hours including evenings, weekends, holidays, and on-call
Adhere to company appearance guidelines
Must be able to work in hotel/convention center environments with exposure to noise and outdoor elements

Job Qualifications

High school diploma
Associate's degree preferred
Completion of all required training and certifications within 60 days of start date for external applicants
Completion of training and certifications as per Encore's Global Learning Training Program for internal applicants
At least one year of customer service or hospitality experience preferred
At least one year of audiovisual experience or equivalent in an educational environment preferred
Valid driver's license for those operating company vehicles
Ability to lift 50 lbs

Job Duties

Ensure the flawless execution of events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
Strive to exceed internal and external customer expectations
Maintain positive client relationships through effective communication
Meet with guests on-site to ensure equipment functions properly and needs are met
Monitor events and check in on customers throughout the day
Understand and foster hotel-client relationships
Troubleshoot and problem solve equipment and software issues promptly
Handle equipment challenges and changes professionally and timely
Follow company procedures and accurately complete systems entry and paperwork
Use equipment sheets to determine scheduled setup and strike
Coordinate with staff and outside vendors for equipment
Utilize floor up-selling techniques to increase revenue
Work with clients to finalize invoices
Complete order entries in Navigator as needed

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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