Event Technical Specialist (Video/Projection), Audio Visual - Atlanta
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.90 - $29.77
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a leading global event technology and production company that specializes in creating unforgettable event experiences. With an extensive network spanning numerous locations worldwide, Encore provides comprehensive audiovisual and event services tailored for a variety of environments including hotels, convention centers, corporate meetings, and large-scale live events. The company prides itself on delivering cutting-edge technology solutions combined with a high level of customer service, ensuring that each event surpasses client expectations and runs smoothly from start to finish. Encore stands out for its commitment to inclusivity and fostering a respectful and inclusive workplace culture, celebrating the unique strengths and diverse backgrounds of its workforce. Employees are supported with a range of benefits designed to promote well-being, career growth, and work-life balance. The compensation for roles at Encore is competitive and reflective of experience, skills, and location, with additional opportunities for overtime and bonuses in certain positions.
The Technical Specialist role at Encore is a dynamic position centered around supporting and executing mid-level production events in a hospitality setting. This role requires technical expertise in video and projection systems within live event environments. The ideal candidate will be responsible for the hands-on setup, operation, and breakdown of sophisticated audiovisual equipment, ensuring flawless event delivery that meets high client satisfaction standards. Beyond technical operation, this position serves as a vital communication link between the client, the event team, and the project management leadership. As a Technical Specialist, you will troubleshoot and resolve technical issues promptly while maintaining safety and security protocols for both equipment and personnel.
In addition to event execution, the Technical Specialist plays a role in mentoring and developing other team members, sharing expertise in industry best practices and emerging technologies. The position offers opportunities to expand your skills and become a subject matter expert in the field. You will supervise technical staff during events, assisting with equipment maintenance, inventory management, and logistical coordination. The job requires physical stamina, including lifting up to 50 pounds and enduring various physical demands such as standing, walking, and operating equipment in diverse environments.
The work environment is primarily hotel and convention center-based, and you should be prepared for irregular work hours including evenings, weekends, and holidays. The hourly pay for this position ranges from $22.90 to $29.77, depending on qualifications and experience. Encore emphasizes a culture where quality service, accountability, integrity, and collaboration are key values. If you are passionate about delivering world-class event technology support with a strong focus on customer service and technical excellence, this role offers an excellent career pathway within one of the most respected companies in the live events production industry.
The Technical Specialist role at Encore is a dynamic position centered around supporting and executing mid-level production events in a hospitality setting. This role requires technical expertise in video and projection systems within live event environments. The ideal candidate will be responsible for the hands-on setup, operation, and breakdown of sophisticated audiovisual equipment, ensuring flawless event delivery that meets high client satisfaction standards. Beyond technical operation, this position serves as a vital communication link between the client, the event team, and the project management leadership. As a Technical Specialist, you will troubleshoot and resolve technical issues promptly while maintaining safety and security protocols for both equipment and personnel.
In addition to event execution, the Technical Specialist plays a role in mentoring and developing other team members, sharing expertise in industry best practices and emerging technologies. The position offers opportunities to expand your skills and become a subject matter expert in the field. You will supervise technical staff during events, assisting with equipment maintenance, inventory management, and logistical coordination. The job requires physical stamina, including lifting up to 50 pounds and enduring various physical demands such as standing, walking, and operating equipment in diverse environments.
The work environment is primarily hotel and convention center-based, and you should be prepared for irregular work hours including evenings, weekends, and holidays. The hourly pay for this position ranges from $22.90 to $29.77, depending on qualifications and experience. Encore emphasizes a culture where quality service, accountability, integrity, and collaboration are key values. If you are passionate about delivering world-class event technology support with a strong focus on customer service and technical excellence, this role offers an excellent career pathway within one of the most respected companies in the live events production industry.
Job Requirements
- Bachelor’s degree preferred
- Minimum 3 years of event technology experience with a specialty in projection or video
- Preferred 3-4 years of customer service or hospitality experience
- Must complete all required training and certifications per Encore’s Global Learning Training Program
- Ability to work irregular hours including evenings weekends and holidays
- Must comply with all safety and equipment handling protocols
- Valid driver’s license if applicable
- Ability to lift at least 50 lbs
- Ability to meet physical demands including sitting standing walking stooping crawling kneeling bending reaching climbing and grasping for extended periods
- Commitment to delivering high-quality customer service and working collaboratively
Job Qualifications
- Bachelor’s degree preferred
- 3+ years of event technology experience specializing in projection or video required
- 3-4 years customer service or hospitality experience preferred
- Ability to interact professionally with diverse workforce and customers
- Strong customer client and coworker interface skills
- Valid driver’s license for positions requiring company vehicle operation
- Ability to lift 50 lbs
Job Duties
- Ensure timely setup operation and breakdown of advanced audiovisual equipment
- Troubleshoot technical issues and resolve problems quickly
- Comply with all company security and safety measures
- Ensure equipment security from theft or damage during use
- Provide excellent service and exceed customer expectations
- Maintain positive client relationships through effective communication
- Collaborate with internal teams for event solutions pre and during events
- Foster development of technical and leadership skills in other employees
- Mentor and coach technical sales and operations team members
- Develop expertise in specialty technology areas
- Stay current with industry trends and technology
- Perform advanced work and supervise other technicians during events
- Assist with equipment security storage inventory and maintenance
- Conduct inventory and forecasting of equipment needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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