Event Technical Specialist, Video - InterContinental Cleveland

Encore is a leading global hospitality and event production company specializing in the seamless execution of events and experiences that inspire, engage, and entertain. With a reputation for delivering top-tier audiovisual solutions, Encore operates in hotels and convention centers worldwide, ensuring high-quality service and technical expertise for a wide range of events from corporate meetings to large-scale conferences and social gatherings. The company is known for its commitment to innovation, customer satisfaction, and employee development, offering a dynamic work environment that emphasizes collaboration, inclusivity, and continuous advancement. Encore's focus on cutting-edge technology and industry trends positions it as a prime choice for both clients and professionals seeking a career in event production and hospitality technology.

The Technical Specialist role at Encore is a critical position responsible for the technical setup and operation of advanced mid-level production events within a hospitality environment such as hotels and convention centers. This role requires a professional with strong technical skills in audiovisual equipment including audio, lighting, projection, and video systems, ensuring that events are executed flawlessly to meet and exceed client expectations. Reporting to an Associate Director or Director of Project Management, the Technical Specialist plays a vital part in event success by managing equipment setup, operation, troubleshooting, and breakdown while adhering to all company safety and security standards.

This position combines technical expertise with outstanding customer service abilities, as it involves continual interaction with clients and internal teams to promote positive relationships and effective communication. The Technical Specialist also contributes to staff development by mentoring and coaching colleagues, fostering a culture of skill enhancement and technical excellence. Staying current on technology and industry trends is encouraged, ensuring that the role remains dynamic and aligned with the continually evolving event production landscape.

With an hourly pay range of $22.90 to $29.77, the role offers competitive compensation reflective of experience and skills, with potential eligibility for overtime, bonuses, and other incentives. The position demands physical abilities to manage lifting and equipment handling requirements, as well as flexibility to work irregular hours including evenings, weekends, and holidays. Encore provides a supportive work environment emphasizing inclusivity, professional growth, and comprehensive benefits designed to support employees and their families globally, making this opportunity both challenging and rewarding for those dedicated to excellence in the technical production field.