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Event Technical Specialist, Audio Visual - Coppell, Texas
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.90 - $29.77
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Potential bonuses
Job Description
Encore is a global leader in event production and technology services, providing integrated solutions that help clients create extraordinary experiences. With a strong presence in the hospitality and event management industry, Encore specializes in delivering high-quality audio-visual (AV) solutions, technical expertise, and support for events ranging from corporate meetings to large-scale conventions and entertainment productions. The company prides itself on innovation, exceptional customer service, and commitment to diversity and inclusion in the workplace. Encore operates in multiple venues, including hotels, convention centers, and warehouses, offering robust support and cutting-edge technology to ensure the success of every event.
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Job Requirements
- Bachelor’s degree preferred
- Minimum 3 years of event technology experience specializing in audio, lighting, projection, or video
- 3-4 years of customer service or hospitality experience preferred
- Completion of all required training and certifications within specified timelines
- Ability to interact professionally with diverse individuals and senior management
- Valid driver’s license if position requires operation of company vehicles
- Physical ability to lift up to 50 lbs
- Must meet physical demands including standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping as outlined
- Flexibility to work irregular hours, including evenings, weekends and holidays
Job Qualifications
- Bachelor’s degree is preferred
- 3+ years of event technology experience with specialty in audio, lighting, projection, or video is required
- 3-4 years of customer service or hospitality experience is preferred
- Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
- Strong customer, client and coworker interface experience and abilities
- A valid driver’s license is required for team members in positions that may operate company vehicles
- Must be able to lift 50 lbs
Job Duties
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
- Troubleshoots technical issues and resolve problems quickly as they arise
- Complies with all company security and safety measures
- Ensures equipment is secure from theft and/or damage when in use
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers
- Maintains a positive relationship with all clients through effective communication
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
- Develops self as subject matter expert in discipline of specialty
- Stays current with technology and industry trends
- Performs advanced work with operations team members pre, during, post event
- Supervises and directs other technicians during an event
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
- Performs inventory and forecasting of equipment needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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