Event Technical Specialist, Audio Visual - Coppell, Texas

Lewisville, TX, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $22.90 - $29.77

Work Schedule

On-call

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Potential bonuses

Job Description

Encore is a global leader in event production and technology services, providing integrated solutions that help clients create extraordinary experiences. With a strong presence in the hospitality and event management industry, Encore specializes in delivering high-quality audio-visual (AV) solutions, technical expertise, and support for events ranging from corporate meetings to large-scale conventions and entertainment productions. The company prides itself on innovation, exceptional customer service, and commitment to diversity and inclusion in the workplace. Encore operates in multiple venues, including hotels, convention centers, and warehouses, offering robust support and cutting-edge technology to ensure the success of every event.

The position of Technical Specialist at Encore involves the technical setup and operation of mid-level production events within a hospitality environment. Reporting to the Associate Director or Director of Project Management, this role is crucial in ensuring seamless event execution by managing advanced audiovisual equipment from setup to breakdown. The Technical Specialist acts as a technical expert, troubleshooting issues swiftly to minimize disruptions, and provides excellent customer service by maintaining positive relationships with clients and the internal team. The role demands collaboration across departments to achieve high standards of client satisfaction and deliver world-class service.

Candidates will be expected to mentor and develop team members by offering coaching and fostering technical and leadership skills. Staying current with the latest industry technologies and trends is essential to maintain Encore’s reputation as a leader in event technology. The position also involves supervising other technicians during events, helping maintain and secure valuable equipment through proper handling and inventory management. Working conditions include hotel and warehouse environments with exposure to various physical demands such as lifting up to 50 pounds, climbing, and working irregular hours including evenings, weekends, and holidays.

Encore offers a competitive hourly pay range of $22.90 to $29.77, with compensation based on the candidate’s qualifications, location, and experience. The company promotes a culture of inclusivity, emphasizing respect and celebration of individual differences, and provides comprehensive benefits options to support its employees and their families. This role offers an opportunity to be part of an industry-leading team, contributing to memorable event experiences while developing technical expertise and leadership skills in a dynamic, fast-paced environment.

Job Requirements

Bachelor’s degree preferred
Minimum 3 years of event technology experience specializing in audio, lighting, projection, or video
3-4 years of customer service or hospitality experience preferred
Completion of all required training and certifications within specified timelines
Ability to interact professionally with diverse individuals and senior management
Valid driver’s license if position requires operation of company vehicles
Physical ability to lift up to 50 lbs
Must meet physical demands including standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping as outlined
Flexibility to work irregular hours, including evenings, weekends and holidays

Job Qualifications

Bachelor’s degree is preferred
3+ years of event technology experience with specialty in audio, lighting, projection, or video is required
3-4 years of customer service or hospitality experience is preferred
Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
Strong customer, client and coworker interface experience and abilities
A valid driver’s license is required for team members in positions that may operate company vehicles
Must be able to lift 50 lbs

Job Duties

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
Troubleshoots technical issues and resolve problems quickly as they arise
Complies with all company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
Creates an atmosphere that fosters the development of technical and leadership skills in other employees
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
Develops self as subject matter expert in discipline of specialty
Stays current with technology and industry trends
Performs advanced work with operations team members pre, during, post event
Supervises and directs other technicians during an event
Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
Performs inventory and forecasting of equipment needs