Event Team Member-1

Michaels is a premier retail company specializing in arts and crafts supplies, operating over 1,300 stores across North America. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the leading destination for creativity and celebration. As part of The Michaels Companies Inc., which also owns Artistree, a manufacturer of custom and specialty framing merchandise, Michaels is dedicated to fueling the joy of creativity and providing exceptional products and experiences to customers. The company prides itself on its commitment to inclusivity, customer satisfaction, and innovative retail solutions. Michaels offers a comprehensive range of benefits to support team members and their families, fostering a positive and supportive work environment.

This role is a part-time position based in the Lansing-Delta Township, MI store. The successful candidate will be responsible for planning, coordinating, and facilitating various events including children’s birthday parties and other craft classes within the store. The role is designed to provide a stress-free, fun, and engaging experience for customers of all ages. In addition to event coordination, the position involves delivering exceptional customer service by assisting shoppers in finding products and ensuring a fast and friendly checkout process. Operational duties such as merchandise stocking, truck unloading, and maintaining store recovery standards are integral to the role to uphold the company’s brand promises.

The Event Coordinator will engage clients by creating an enjoyable environment that encourages creativity through craft projects, face painting, and other party activities. This involves managing event logistics, communicating with clients and store teams, and handling administrative tasks like emails and paperwork. The role requires flexibility to adjust plans based on client feedback and preparedness through backup planning. Maintaining cleanliness and safety standards before, during, and after events is essential.

On the customer service front, the coordinator will help customers shop, locate products, and provide solutions while ensuring a swift checkout experience. The position includes educating customers on Michaels’ rewards program, credit cards, and surveys, as well as supporting Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Other responsibilities encompass merchandise recovery, participation in stocking and planogram processes, and adherence to all company policies, safety programs, and standard operating procedures.

Ideal candidates will possess strong interpersonal, communication, and organizational skills, with experience in retail or customer service and working with children’s events. The role requires physical stamina for standing long periods, moving throughout the store, and handling merchandise, including lifting heavy boxes and using ladders. Michaels encourages accommodations for employees needing assistance with essential job functions, emphasizing a respectful and positive workplace atmosphere for all team members.

Michaels offers career growth opportunities and a supportive culture that values creativity, diversity, and teamwork. The company is an equal opportunity employer committed to full inclusion and provides reasonable accommodations to qualified individuals. Team members benefit from a robust package including 401(k) with employer match, medical, dental, vision coverage, employee discounts, tuition and adoption assistance, telemedicine services, and more. This role is ideal for motivated individuals enthusiastic about crafting and customer engagement, looking to contribute to a dynamic retail environment while building valuable skills and relationships.