Event Support Crew Member II

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,398.72 - $71,032.65

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Paid holidays

Employee Discounts

Training and Development

Job Description

Nauticus is a prominent maritime discovery center situated along the scenic waterfront of downtown Norfolk, Virginia. This unique institution offers an immersive and educational experience for visitors of all ages, emphasizing the maritime environment, industry, and military history through interactive exhibits and a wide-ranging STEM to STERN programming initiative. Among its significant attractions are the museum itself, the historic Battleship Wisconsin, the Sailing Center, and the Schooner Virginia. These venues serve as dynamic platforms that tell the captivating story of maritime heritage, offering hands-on learning and engagement with marine science, history, and technology. Nauticus combines historical preservation with modern educational... Show More

Job Requirements

Ability to read and understand written instructions
Level of knowledge equivalent to less than high school or equivalency
One year of housekeeping or special events experience required
TWIC card eligibility preferred
Physical stamina including ability to stand for long periods, lift or move items weighing 25 to 50 lbs, climb, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity
Flexible schedule availability typically Tuesday through Saturday
Ability to engage professionally with guests and staff
Must be able to carry out other duties as assigned

Job Qualifications

Level of knowledge equivalent to less than high school or equivalency
One year of housekeeping or special events experience
TWIC card eligibility preferred
Ability to understand simple processes and routine machine operations
Strong communication and teamwork skills
Physical ability to perform manual tasks such as lifting up to 50 lbs and standing for long periods
Customer service experience

Job Duties

Lead and work alongside the Event Support Team to ensure all routine housekeeping and facility maintenance meet established standards
Oversee and participate in comprehensive floor care, vacuuming, mopping, surface cleaning, and glass maintenance across all facilities to ensure a premium guest environment
Coordinate the sanitization and restocking of restrooms, ensuring a consistent supply of materials and a high standard of hygiene
Participate in and ensure efficient waste removal protocols, ensuring proper disposal and break down procedures
Monitor and participate in office and common area upkeep, delegating and executing tasks to maintain organized and professional administrative spaces
Lead and work alongside the direct daily task completion to maintain a safe, orderly, and welcoming environment for guests and staff
Coordinate and participate the configuration of meeting and event spaces, directing the movement of furniture and assets to ensure layouts align precisely with floor plans and the needs of the event Team
Lead and participate in the pre/post and day-of terminal preparations for cruise and port-of-call days, strategically deploying crowd-flow equipment and managing real-time response to facility needs during high-traffic periods
Oversee the mobilization and inventory of operational assets, including tables, chairs, stanchions, and signage
Direct ground-level cruise operations, ensuring the team is positioned appropriately based on the direction for the Division Head/Event Cruise Coordinators
Manage the efficient setup and breakdown of logistical equipment, ensuring all items are safely transported, assembled, and stored to prevent damage or safety hazards
Engage with guests throughout the facilities with a positive and approachable demeanor
Demonstrate excellent customer service when interacting with passengers, crew members, coworkers, port officials, and the public
Contribute to a positive and efficient operational environment through clear communication and teamwork
Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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