Event Support Crew Member II

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,398.72 - $71,032.65

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Paid holidays

Employee Discounts

Training and Development

Job Description

Nauticus is a prominent maritime discovery center situated along the scenic waterfront of downtown Norfolk, Virginia. This unique institution offers an immersive and educational experience for visitors of all ages, emphasizing the maritime environment, industry, and military history through interactive exhibits and a wide-ranging STEM to STERN programming initiative. Among its significant attractions are the museum itself, the historic Battleship Wisconsin, the Sailing Center, and the Schooner Virginia. These venues serve as dynamic platforms that tell the captivating story of maritime heritage, offering hands-on learning and engagement with marine science, history, and technology. Nauticus combines historical preservation with modern educational techniques, making it a hub for community learning and tourism in Norfolk. The center not only provides educational experiences but also plays a key role in hosting events and managing cruise operations, which attract thousands of visitors annually and contribute significantly to the local economy.

The role of Event Support Crew Member II at Nauticus is vital to maintaining the high standards and smooth operations of the Maritime Center, Battleship Wisconsin, Sailing Center, and Cruise Terminal facilities. This full-time position, starting at a salary of $42,398.72, demands a versatile and proactive individual to supervise cleanliness and presentation standards across multiple locations. The Event Support Crew Member II will be responsible for managing the logistics associated with event setups and cruise terminal operations, ensuring that every event runs without a hitch and special port calls are executed flawlessly. This role involves coordinating with various departments to handle on-the-ground needs during high-volume days, maintaining operational flow and guest satisfaction through meticulous attention to detail and excellent organizational skills.

In this position, you will lead and collaborate with the Event Support Team to uphold routine housekeeping and facility maintenance tasks. These include comprehensive floor care, restroom sanitation, waste management, and the upkeep of office and common areas to ensure an inviting and safe environment for all guests and staff. You will also play a critical role in event logistics, managing the setup and breakdown of furniture and equipment to meet specified floor plans, as well as preparing the Cruise Terminal for port-of-call arrivals. The job requires physical stamina, as duties involve lifting, moving heavy items, and standing for extended periods, alongside excellent customer service skills to interact positively with guests, crew members, port officials, and the general public. The position supports overall operational efficiency by fostering clear communication and teamwork among diverse teams, contributing significantly to Nauticus' mission of delivering exemplary visitor experiences and supporting maritime activities in the region. Flexible scheduling is required, typically from Tuesday through Saturday, to accommodate the fluctuating demands of cruise and event operations.

Job Requirements

Ability to read and understand written instructions
Level of knowledge equivalent to less than high school or equivalency
One year of housekeeping or special events experience required
TWIC card eligibility preferred
Physical stamina including ability to stand for long periods, lift or move items weighing 25 to 50 lbs, climb, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity
Flexible schedule availability typically Tuesday through Saturday
Ability to engage professionally with guests and staff
Must be able to carry out other duties as assigned

Job Qualifications

Level of knowledge equivalent to less than high school or equivalency
One year of housekeeping or special events experience
TWIC card eligibility preferred
Ability to understand simple processes and routine machine operations
Strong communication and teamwork skills
Physical ability to perform manual tasks such as lifting up to 50 lbs and standing for long periods
Customer service experience

Job Duties

Lead and work alongside the Event Support Team to ensure all routine housekeeping and facility maintenance meet established standards
Oversee and participate in comprehensive floor care, vacuuming, mopping, surface cleaning, and glass maintenance across all facilities to ensure a premium guest environment
Coordinate the sanitization and restocking of restrooms, ensuring a consistent supply of materials and a high standard of hygiene
Participate in and ensure efficient waste removal protocols, ensuring proper disposal and break down procedures
Monitor and participate in office and common area upkeep, delegating and executing tasks to maintain organized and professional administrative spaces
Lead and work alongside the direct daily task completion to maintain a safe, orderly, and welcoming environment for guests and staff
Coordinate and participate the configuration of meeting and event spaces, directing the movement of furniture and assets to ensure layouts align precisely with floor plans and the needs of the event Team
Lead and participate in the pre/post and day-of terminal preparations for cruise and port-of-call days, strategically deploying crowd-flow equipment and managing real-time response to facility needs during high-traffic periods
Oversee the mobilization and inventory of operational assets, including tables, chairs, stanchions, and signage
Direct ground-level cruise operations, ensuring the team is positioned appropriately based on the direction for the Division Head/Event Cruise Coordinators
Manage the efficient setup and breakdown of logistical equipment, ensuring all items are safely transported, assembled, and stored to prevent damage or safety hazards
Engage with guests throughout the facilities with a positive and approachable demeanor
Demonstrate excellent customer service when interacting with passengers, crew members, coworkers, port officials, and the public
Contribute to a positive and efficient operational environment through clear communication and teamwork
Other duties as assigned