5 STAR Event Services logo

Event Staff/Security - Austin TX Metroplex

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $16.25 - $20.75
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Work Schedule

Weekend Shifts
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Benefits

flexible schedules
competitive pay
Skill development
community events
Team structure
Paid training
Equal opportunity employer

Job Description

5 STAR Event Services is a leading specialty event security and staffing company based in Texas, servicing the vibrant sports and entertainment scenes in Houston, Austin, and San Antonio. Established in 2000, the company has built a strong reputation by delivering top-tier security and guest services at over 40,000 events, ranging from high-profile sports competitions such as NASCAR, Formula 1, MotoGP, and AHL Hockey to venues including the H-E-B Center at Cedar Park and a variety of stadiums, arenas, theaters, symphonies, festivals, and conventions. The organization prides itself on its dedication to ensuring safety, comfort, and a seamless experience for event patrons, clients, and staff members. As a privately held, women’s business enterprise with 501-1000 employees, 5 STAR Event Services champions diversity and equal opportunity employment. Their commitment is further exemplified by their DPS License B09954, confirming adherence to industry standards and regulatory compliance.

The role of Event Security/Event Staff (part-time) within 5 STAR Event Services involves providing premier security services and guest assistance at various events throughout the Austin, TX metroplex. This position offers the unique opportunity to engage in exciting, community-focused public events while gaining valuable experience in security operations and customer service. As an Event Security staff member, you are responsible for ensuring the safety of clients, guests, and fellow employees by enforcing venue rules, monitoring entry and exit points, executing routine screening procedures including bag checks, and maintaining orderly conduct throughout the event. Part of this role includes directing guests, managing crowd flow, responding effectively to complaints, and facilitating smooth evacuation in emergencies. This position requires resilience in fast-paced environments with potentially elevated noise levels and outdoor conditions. The flexible, part-time schedule is ideal for individuals seeking supplementary income through engaging work at various dynamic events.

Candidates are required to hold a high school diploma or GED, be at least 18 years old, and possess reliable communication and transportation means. The company provides free Level II security training including exam, fingerprinting, and background checks for applicants, ensuring all staff are equipped with the credentials necessary to perform their duties professionally and securely. This role demands strong customer service skills, excellent communication, proficiency in interpreting policies and instructions, and the ability to remain calm under pressure. Physically, candidates must be capable of prolonged standing and walking, lifting up to 25 pounds, and performing duties that require mobility and alertness. This job is perfect for motivated individuals looking to join a supportive team environment, earn competitive pay, and gain skills applicable to future careers in security or hospitality sectors.

Job Requirements

  • High school diploma or GED equivalent
  • At least 18 years of age
  • Reliable communication and transportation
  • Completion of Level II Security Training and Exam
  • Successful fingerprinting and criminal background check
  • Physical capability to walk, stoop, kneel, crouch, hear, see and speak English clearly
  • Ability to walk and stand for extended periods of time
  • Ability to lift 25 pounds

Job Qualifications

  • High school diploma or GED equivalent
  • At least 18 years of age
  • Reliable forms of communication and transportation
  • Texas Non-Commissioned Guard Card (Level II Training and Exam provided for free)
  • A strong customer-service attitude and professional appearance
  • Excellent written and oral communication skills
  • Ability to understand and interpret credentials, documents, signs, rules, policies, and instructions
  • Ability to communicate effectively with clients, patrons and other employees
  • Ability to multi-task, cross-train and learn new skills quickly
  • Ability to remain calm and level-headed under high-pressure situations

Job Duties

  • Enforce and uphold the integrity of public and private areas of the venue
  • Monitor entry and exit points to specific areas of the venue
  • Perform routine search procedures including bag searches and screening of guests and their tickets, bags, credentials, etc. prior to guest entry to ensure that no prohibited items enter the venue
  • Greet and direct guests to seating areas and various services
  • Maintain open and smooth access routes of patron/vehicle walkways
  • Receive and act on complaints from patrons according to policies and procedures
  • Enforce all policies and procedures throughout the facility and report any suspicious behaviors or activity
  • Aide in the direction of orderly evacuation of the building during emergencies
  • Provide security escorts per event requirements

Job Criteria

Experience

No experience required


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