BEST Crowd Management logo

Event Staff - Wilmington NC Convention Center

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

competitive pay
daily pay options
Weekly pay options
Career growth opportunities
Training and development programs
flexible scheduling
positive and supportive work environment

Job Description

BEST Crowd Management is a reputable company headquartered in Wilmington, NC, specializing in providing professional crowd management and event security services. As a subsidiary of GardaWorld, a global leader in security services, BEST Crowd Management is committed to delivering exceptional safety solutions tailored to the diverse needs of its clients. The company focuses on maintaining high standards of security at various venues and events, ensuring the protection and smooth operation of large gatherings such as concerts, conventions, sports events, and public festivals. Through its dedication to professionalism and customer service, BEST Crowd Management has established a strong reputation for excellence in the security industry.\n\nThe role of Event Security Officer at BEST Crowd Management's Wilmington, NC Convention Center location is a vital position that demands vigilance, professionalism, and a strong commitment to safety. The employment type is typically on an hourly basis, with a competitive pay rate of $15 per hour. As an Event Security Officer, you will be responsible for safeguarding the well-being of attendees, staff, and the facility itself by implementing security measures, monitoring for potential threats, and responding effectively to incidents. Your presence will be a key factor in deterring unauthorized activities and maintaining order during events.\n\nThe position requires patrolling designated areas, conducting access control measures such as bag checks and entry screenings, and collaborating closely with event staff, local law enforcement, and emergency responders. In addition to security duties, you will provide courteous customer service by assisting attendees with directions, answering questions, and serving as a visible point of contact. Documentation and reporting of any notable activities or incidents will be essential to maintaining transparency and ensuring continuous improvement in security protocols.\n\nThis role suits individuals who thrive in dynamic environments and can handle stressful situations with calmness and professionalism. Flexibility to work evenings, weekends, and holidays according to event schedules is necessary. You must be physically fit, possess strong observational skills, and demonstrate excellent communication and interpersonal abilities. Holding or obtaining a valid security license, subject to local regulations, is also required. BEST Crowd Management values diversity and inclusion, fostering a positive and supportive work environment where each team member is respected and empowered. Through comprehensive training and opportunities for career advancement, you will enhance your skills and grow within a leading security organization dedicated to making every event safe and successful.

Job Requirements

  • Be at least 18 years old
  • Hold a high school diploma or equivalent
  • Previous experience in event security, law enforcement, or a related field is advantageous
  • Possess strong physical fitness and the ability to stand or walk for extended periods
  • Exhibit excellent observational and problem-solving skills
  • Demonstrate exceptional communication and interpersonal skills
  • Work effectively in a team and collaborate with individuals from diverse backgrounds
  • Maintain flexibility to work evenings, weekends, and holidays based on event schedules
  • Possess a valid security license or be willing to obtain one if required by local regulations
  • Successfully pass a background check and drug screening

Job Qualifications

  • Hold a high school diploma or equivalent
  • Previous experience in event security, law enforcement, or a related field is advantageous
  • Exhibit excellent observational and problem-solving skills
  • Demonstrate exceptional communication and interpersonal skills
  • Work effectively in a team and collaborate with individuals from diverse backgrounds
  • Maintain flexibility to work evenings, weekends, and holidays based on event schedules
  • Possess a valid security license or be willing to obtain one if required by local regulations

Job Duties

  • Make a positive impact by maintaining a visible and professional presence to the standards of the client as well as BEST
  • Patrolling assigned areas to deter unauthorized activities and ensure the safety of everyone present
  • Monitor access points, conduct bag checks, perform entry screenings, and remain vigilant to any suspicious parties or situations
  • Respond promptly and effectively to any security incidents or emergencies, including medical emergencies, disturbances, or unauthorized entry
  • Collaborate with event staff, law enforcement, and emergency services to coordinate security efforts and resolve any issues that arise
  • Provide exceptional customer service by assisting attendees, answering questions, and offering directions when needed
  • Report any security related occurrences or incidents to the appropriate supervisor, law enforcement, or medical personnel
  • Create and maintain documentation of any relevant activity performed or observed and submit this documentation to the leadership team
  • Uphold company policies, procedures, and guidelines to maintain a high standard of professionalism and security effectiveness

Job Criteria

Experience

Mid Level (3-7 years)


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