Event Staff Usher/Crowd Manager

Orem, UT, USA|

Job Overview

Compensation

Hourly

Range $15.30 - $18.26

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

Utah Valley University (UVU) is a prominent public university located in Orem, Utah, known for its commitment to academic excellence and vibrant campus life. As an institution dedicated to fostering community engagement and providing memorable experiences, UVU hosts a variety of events ranging from athletic competitions and concerts to commencement ceremonies and cultural performances. The UCCU Center, a premier venue on the campus, serves as the hub for many of these events, offering state-of-the-art facilities to accommodate thousands of guests. UVU is focused on creating an inclusive and safe environment that promotes both educational and recreational opportunities for students, faculty, visitors, and the surrounding community. The university values teamwork, customer service, and public safety, making it an excellent place for individuals eager to contribute to meaningful community experiences.

The Event Staff I - Crowd Manager position at UVU represents a vital role within the University’s event operations team. This role involves providing exceptional customer service and maintaining a welcoming atmosphere at all events hosted on campus, including concerts, sports events, performances, and university ceremonies. Crowd Managers directly engage with guests, assisting with seating, accessibility accommodations, ticket validation, and venue navigation to ensure a smooth and enjoyable experience for all attendees. They are integral to event safety, monitoring crowd movement and behavior, reporting safety concerns, and supporting security protocols. This position suits individuals who thrive in dynamic, fast-paced environments and those who take pride in delivering top-tier customer experiences while upholding safety standards. Event Staff I members gain valuable experience in public safety, customer relations, event logistics, and emergency response within a supportive university setting.

Event Staff I - Crowd Managers are tasked with upholding UVU's commitment to inclusive service by accommodating diverse populations with respect and sensitivity. They work collaboratively with security personnel, university staff, and other event partners to maintain orderly ingress and egress, ensuring guests’ safety at all times. The job requires strong communication skills, situational awareness, conflict resolution abilities, and professionalism under pressure. Whether assisting with emergency evacuations, managing unruly behavior, or simply helping enthusiastic fans find their seats, Crowd Managers embody the spirit of UVU by enhancing the overall guest experience. This part-time position offers flexible scheduling based on event dates, including evenings, weekends, and holidays. It provides an excellent opportunity to build transferable skills in event management, hospitality, and public safety while working within a vibrant collegiate community.

Job Requirements

High school diploma or equivalent
Ability to work evenings, weekends, holidays, and other hours based on event schedules
Ability to stand and walk for extended periods of time
Strong customer service and interpersonal skills
Effective verbal communication skills
Strong observation skills, situational awareness, and attention to detail
Conflict de-escalation and problem-solving skills
Ability to work collaboratively with supervisors, event staff, security personnel, and other campus or event partners
Organizational skills sufficient to maintain assigned posts and support event operations
Ability to remain calm, professional, and focused during high-pressure situations, emergencies, or unexpected event challenges

Job Qualifications

High school diploma or equivalent
Six months of experience in customer service, guest services, event staffing, ushering, or a similar public-facing role
Experience working in sports, entertainment, performing arts, or university event venues
Experience with ticket scanning, guest screening, ADA accommodations, seating assistance, and front-of-house event operations
CPR, First Aid, and AED certification

Job Duties

Provide exceptional customer service by greeting patrons, scanning or validating tickets, answering questions, and assisting guests with seating, ADA accommodations, venue amenities, and event information
Help create a welcoming, professional, and service-oriented environment for all guests, donors, visiting artists, artist management, university personnel, and members of the public
Monitor guest activity and assigned public areas to support a safe, orderly, and secure event environment
Assist with crowd movement, ingress and egress, and security screenings as assigned
Identify and report safety concerns, suspicious activity, prohibited items, congestion, or behavioral issues to supervisors in accordance with venue procedures
Support event operations before, during, and after events by maintaining assigned posts, preparing public areas for guest use, keeping lobbies and seating areas neat and organized, and assisting with opening, event, and closing responsibilities as assigned
Assist with communicating and reinforcing venue policies, event rules, and guest expectations professionally
Observe and report guest concerns, policy violations, and routine incidents to supervisors, event security, or other appropriate personnel in accordance with venue procedures
Assist with emergency response actions by remaining alert, following staff direction, helping communicate instructions to guests, and supporting orderly movement during alarms, evacuations, shelter-in-place situations, or other emergency conditions