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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $17.90
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
Utah Valley University (UVU) is a public university located in Orem, Utah, renowned for its commitment to student success, innovation, and community engagement. UVU offers diverse academic programs and vibrant campus life experiences, emphasizing a supportive and inclusive environment. The university's state-of-the-art facilities include the UCCU Center, an arena and performance venue that hosts a wide variety of events such as concerts, sports games, and university functions, making it a central hub for both the campus and the surrounding community. UVU maintains a strong dedication to accessibility, safety, and hospitality, ensuring all visitors and participants have memorable experiences in a... Show More
Job Requirements
- High school diploma or equivalent
- Six months of experience in customer service, guest services, event staffing, ushering, or a related public-facing role preferred
- Experience working in a sports, entertainment, performing arts, or university event venue
- Experience with ticket scanning, guest screening, ADA seating assistance, or front-of-house event operations
- Ability to stand and walk for extended periods of time
- Ability to work evenings, weekends, holidays, and variable hours based on event schedules
- Ability to remain calm, professional, and focused during high-pressure situations or emergencies
Job Qualifications
- High school diploma or equivalent
- Six months of experience in customer service, guest services, event staffing, ushering, or a related public-facing role preferred
- Experience working in a sports, entertainment, performing arts, or university event venue
- Experience with ticket scanning, guest screening, ADA seating assistance, or front-of-house event operations
- CPR/First Aid/AED certification preferred
Job Duties
- Provide exceptional customer service by greeting patrons, scanning or validating tickets, answering questions, and assisting guests with seating, ADA accommodations, venue amenities, and event information
- Monitor guest activity and assigned public areas to support a safe, orderly, and secure event environment
- Assist with crowd movement, ingress and egress, and security screenings as assigned
- Identify and report safety concerns, suspicious activity, prohibited items, congestion, or behavioral issues to supervisors in accordance with venue procedures
- Support event operations before, during, and after events by maintaining assigned posts, helping prepare public areas for guest use, keeping lobbies and seating areas neat and organized, and assisting with opening, event, and closing responsibilities as assigned
- Assist with communicating and reinforcing venue policies, event rules, and guest expectations professionally
- Observe and report guest concerns, policy violations, and routine incidents to supervisors, event security, or other appropriate personnel in accordance with venue procedures
- Assist with emergency response actions by remaining alert, following staff direction, helping communicate instructions to guests, and supporting orderly movement during alarms, evacuations, shelter-in-place situations, or other emergency conditions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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