Event Staff Supervisor

Legends Global is a leading management company specializing in privately managed public assembly facilities, renowned for delivering exceptional service and operational excellence across various high-profile venues. With a respected reputation in the industry, Legends Global oversees renowned venues such as The Greek Theatre in Los Angeles, CA, providing unforgettable guest experiences and seamless event management. As a company committed to diversity and equal opportunity, Legends Global fosters an inclusive workforce and encourages applicants from all backgrounds to join their dynamic team.

The Greek Theatre is a historic and iconic outdoor venue located in the heart of Los Angeles, offering a vibrant cultural and entertainment hub with an impressive lineup of concerts and events year-round. It is a prime destination for patrons seeking top-tier live entertainment in a unique and welcoming environment. The venue sets high standards for guest service, safety, and operational proficiency, all managed by Legends Global.

The role of Event Staff Supervisor at The Greek Theatre is a vital position within the Event Services department, directly reporting to the Event Manager. This is a seasonal part-time role classified as Hourly/Non-Exempt, offering a competitive hourly wage of $20.20. The Event Staff Supervisor serves as the frontline leader, responsible for supervising and coordinating Guest Services floor staff to ensure excellent customer experiences during events. The position demands strong leadership, vigilant communication, and a proactive approach to managing staff and resolving guest concerns swiftly and professionally.

Key responsibilities include greeting guests with outstanding friendliness, providing venue knowledge and recommendations to enhance the patron's experience, and ensuring all guest service staff are well-trained and guided in their duties. The supervisor is accountable for monitoring uniforms, equipment use, staff positioning, and adherence to company policies, maintaining professionalism and decorum throughout events. In addition, the supervisor must effectively communicate any incidents or escalated customer issues to management and assist the Event Manager in operational tasks as needed.

Successful candidates for this role embody exemplary customer service skills, possess a strong work ethic, and demonstrate the ability to thrive in a fast-paced, diverse environment. They must be adept at managing teams, enforcing policies, and maintaining high standards of staff presentation. Flexibility in working hours, including nights, weekends, and holidays, is essential due to the nature of event scheduling. Physical demands include standing and walking for extended periods and the capacity to handle stressful situations with calm professionalism.

This position offers an exciting opportunity to contribute to world-class event experiences at a historic venue, working alongside a passionate team within a well-regarded global management company. Candidates willing to take on supervisory responsibilities and elevate guest satisfaction will find this role rewarding and impactful within the burgeoning live entertainment industry.