Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Exact $16.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
flexible schedule
inclusive work environment
Opportunity for advancement
Training and Development
employee recognition
Equal opportunity employer
Job Description
ASM Global is the premier leader in the management of publicly owned assembly facilities worldwide. Renowned for its reputation in operations and venue experiences, ASM Global manages some of the most iconic arenas, stadiums, conference centers, and performing arts venues across the globe. The company is committed to delivering world-class customer experiences and innovative venue solutions through its team of passionate professionals who work tirelessly to ensure every event runs smoothly and every guest enjoys their time at their managed properties. Operating with a steadfast mission to connect communities and generate memorable moments through live events, ASM Global holds a key position in the entertainment and events industry. Their management of the Adventist Health Arena, a prominent public assembly venue, exemplifies their dedication to providing high-quality guest services and operational excellence.
The role of Guest Relations Staff at Adventist Health Arena is a vital position focused on enhancing guest experiences by providing courteous, knowledgeable, and efficient service. This is an immediate opening that demands individuals who excel in interpersonal communications, problem-solving, and multitasking within a dynamic event environment. Staff members greeting and seating guests are responsible for ensuring that ticket verification and seating arrangements are handled flawlessly. They act as the primary point of contact for guests, offering assistance with seating concerns, ticket problems, and general inquiries in a friendly and professional manner. Beyond seating and ticketing, the position encompasses crowd management duties such as directing guests to restrooms, concessions, and exits while maintaining the order and flow of foot traffic. Guest Relations Staff also play a critical role in emergency and accident assistance, necessitating vigilance and readiness to respond effectively if such situations arise.
This position is non-supervisory but requires a team player who supports fellow staff to uphold the high standards of customer service ASM Global is known for. The physical demands include long hours standing, walking, and occasional lifting, highlighting the active nature of the job during events. No advanced computer skills are required, making it accessible to a wide range of applicants. The work schedule involves variable hours, including nights and weekends, reflecting the event-driven nature of the role. The compensation for this role is competitive, offering an hourly wage of $16.75. ASM Global fosters an inclusive work environment and encourages applications from women, minorities, individuals with disabilities, and protected veterans, underlining their commitment to equal employment opportunities. Overall, Guest Relations Staff at Adventist Health Arena play an indispensable role in creating a welcoming and safe venue atmosphere, ensuring guests enjoy every event they attend with confidence and satisfaction.
The role of Guest Relations Staff at Adventist Health Arena is a vital position focused on enhancing guest experiences by providing courteous, knowledgeable, and efficient service. This is an immediate opening that demands individuals who excel in interpersonal communications, problem-solving, and multitasking within a dynamic event environment. Staff members greeting and seating guests are responsible for ensuring that ticket verification and seating arrangements are handled flawlessly. They act as the primary point of contact for guests, offering assistance with seating concerns, ticket problems, and general inquiries in a friendly and professional manner. Beyond seating and ticketing, the position encompasses crowd management duties such as directing guests to restrooms, concessions, and exits while maintaining the order and flow of foot traffic. Guest Relations Staff also play a critical role in emergency and accident assistance, necessitating vigilance and readiness to respond effectively if such situations arise.
This position is non-supervisory but requires a team player who supports fellow staff to uphold the high standards of customer service ASM Global is known for. The physical demands include long hours standing, walking, and occasional lifting, highlighting the active nature of the job during events. No advanced computer skills are required, making it accessible to a wide range of applicants. The work schedule involves variable hours, including nights and weekends, reflecting the event-driven nature of the role. The compensation for this role is competitive, offering an hourly wage of $16.75. ASM Global fosters an inclusive work environment and encourages applications from women, minorities, individuals with disabilities, and protected veterans, underlining their commitment to equal employment opportunities. Overall, Guest Relations Staff at Adventist Health Arena play an indispensable role in creating a welcoming and safe venue atmosphere, ensuring guests enjoy every event they attend with confidence and satisfaction.
Job Requirements
- High school diploma or G.E.D.
- Strong customer service skills
- Knowledge of ticketing and seating procedures
- Good written and verbal communication skills
- Ability to work variable hours including nights and weekends
- Ability to handle difficult situations calmly
- Ability to work independently
- No computer skills required
- Ability to stand for long periods and occasionally lift up to 10 pounds
Job Qualifications
- Must have high school diploma or G.E.D.
- Strong customer guest services skills
- Knowledge of ticketing seating procedures
- Good written and verbal communication skills
- Ability to work independently with little supervision
- Ability to handle difficult emotional situations calmly and professionally
- Availability to work variable hours including nights and weekends
Job Duties
- Verify ticket location event dates and times
- Seat guests in proper location
- Resolve any seating problems
- Provide emergency accident assistance when needed
- Serve as primary face-to-face contact with guests
- Help resolve ticketing or seating problems or complaints
- Act as usher tour guide ticket taker concierge or in related areas when assigned
- Maintain professional image and generate positive public relations
- Stand or sit alertly at entry points and assist guests
- Maintain flow of foot traffic and direct guests to seating locations restrooms concession stands
- Turn in items found on premises to Guest Relations Office
- Maintain proper care of uniform and equipment
- Assist and support other Guest Relations Staff as needed
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
