Event Specialist

Pacific Hospitality Group is a distinguished owner/operator in the hospitality industry, known for its family-focused values and long-term investment strategy. Committed to enriching people’s lives, the company prides itself on offering memorable experiences, giving back to local communities, and upholding a foundation rooted in integrity and respect. This approach not only fosters sustainable growth but also prioritizes the development of its team members, creating a supportive and rewarding work environment. Pacific Hospitality Group operates with guiding principles such as integrity, compliance, customer focus, and principled entrepreneurship, which set the benchmark for all their business operations and interactions, ensuring both investors and employees benefit from their commitment to excellence and ethical practices.

The Event Specialist position at AC Hotel Irvine, part of the Pacific Hospitality Group portfolio, is a pivotal role within the Sales and Marketing department. This position is designed to support the group and transient room sales teams while enhancing client satisfaction through meticulous coordination and administrative excellence. The Event Specialist acts as the backbone of the sales office operations, streamlining internal processes and fostering effective communication between departments such as Catering, Front Desk, and Operations. This role demands a polished presentation and the ability to uphold the AC Hotels brand standards, reflecting a modern and design-forward ethos that resonates with both guests and clients.

In this role, the Event Specialist will be responsible for assisting Sales Managers with proposals, contracts, lead responses, and event detailing, ensuring all client interactions are handled with professionalism and attentiveness. The incumbent will manage and update client files, sales databases, and group resumes, maintaining data accuracy critical to sales reporting and forecasting. Key administrative duties include preparing detailed reports such as pace reports and sales activity tracking on a daily, weekly, and monthly basis. Coordinating and scheduling meetings, handling communications, and taking minutes are also crucial tasks, requiring excellent organizational and multitasking skills.

Client interaction is another essential aspect of the role, where the Event Specialist supports site inspections and client visits by preparing necessary materials and coordinating with relevant departments to ensure a seamless experience. This includes managing small group bookings and meeting room reservations, along with conducting post-event follow-ups to gather client feedback and ensure satisfaction. The position also contributes to marketing efforts by maintaining promotional materials and assisting with local activations, providing tangible support to broader brand initiatives.

This full-time role offers a competitive pay range of $22 to $23 per hour and is ideal for candidates with 1 to 2 years of hospitality or customer service experience, particularly within hotel sales or administrative functions. Marriott experience is a requirement, underscoring the importance of familiarity with hotel CRM systems and brand standards. Candidates must demonstrate strong organizational skills, excellent communication abilities, and the capacity to multitask in a dynamic and deadline-driven environment. A passion for hospitality and service excellence, combined with an energetic and solutions-focused attitude, will distinguish the successful candidate.

At Pacific Hospitality Group, equal employment opportunity is a core value, and they actively prohibit discrimination and harassment, fostering a diverse and inclusive workplace. This commitment applies to all aspects of employment, including recruiting, hiring, compensation, and training, ensuring that every employee can thrive in a supportive environment.