Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Diversity and inclusion initiatives
Job Description
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, headquartered in Dallas, Texas. It is a Fortune 500 and S&P 500 company with more than 140,000 employees, including those from Turner & Townsend, operating in over 100 countries worldwide. CBRE offers a comprehensive range of services segmented into Advisory, Building Operations & Experience, Project Management, and Real Estate Investments, serving clients' diverse real estate needs. Known for its collaborative culture and commitment to diversity and inclusion, CBRE fosters an environment where all employees can thrive and contribute their unique perspectives and skills. The company values respect, integrity, service, and excellence, which are embodied in their CBRE RISE values, setting a standard in the commercial real estate industry.
The role of a CBRE Concierge/Event Specialist is an integral part of the Workplace Experience function, dedicated to providing world-class customer service to clients, tenants, and visitors within a designated building. This position acts as the first point of contact for anyone entering the facility, creating a welcoming atmosphere through a friendly and professional demeanor. The specialist is responsible for assisting guests with a range of business and personal needs, including making reservations, scheduling transportation services, and providing area-specific recommendations for dining, entertainment, and other local attractions.
In this role, the Concierge/Event Specialist is expected to log and track service requests meticulously, ensuring prompt and accurate responses while providing administrative support to management as needed. They are tasked with building and maintaining a robust database of local business recommendations and preferred service providers to enhance service delivery. This position also requires adherence to property-specific security and emergency procedures to safeguard the well-being of all facility occupants.
A successful candidate will demonstrate exceptional problem-solving skills, the ability to manage complex requests, and professional customer service handling complaints and inquiries effectively. Leadership plays a crucial role, as the specialist leads by example, modeling CBRE’s core values, guiding team members, and fostering an environment that meets and exceeds team and customer objectives. This position is best suited for individuals with a high school diploma or GED and at least five years of job-related experience, preferably including supervisory or shift management roles.
Candidates will need advanced proficiency in Microsoft Office products such as Word, Excel, and Outlook, alongside excellent organizational skills and a proactive, inquisitive mindset. CBRE is committed to providing opportunities for career growth and values the diverse backgrounds and perspectives its employees bring. The company is an equal opportunity employer, emphasizing a culture of inclusion and offering reasonable accommodations for applicants with disabilities.
Joining CBRE means becoming part of an industry-leading organization that not only provides unparalleled real estate services but also champions a workplace culture where employees are valued and empowered. This role offers an excellent opportunity to develop a rewarding career within a globally recognized corporation, contributing meaningfully to client experiences and operational excellence.
The role of a CBRE Concierge/Event Specialist is an integral part of the Workplace Experience function, dedicated to providing world-class customer service to clients, tenants, and visitors within a designated building. This position acts as the first point of contact for anyone entering the facility, creating a welcoming atmosphere through a friendly and professional demeanor. The specialist is responsible for assisting guests with a range of business and personal needs, including making reservations, scheduling transportation services, and providing area-specific recommendations for dining, entertainment, and other local attractions.
In this role, the Concierge/Event Specialist is expected to log and track service requests meticulously, ensuring prompt and accurate responses while providing administrative support to management as needed. They are tasked with building and maintaining a robust database of local business recommendations and preferred service providers to enhance service delivery. This position also requires adherence to property-specific security and emergency procedures to safeguard the well-being of all facility occupants.
A successful candidate will demonstrate exceptional problem-solving skills, the ability to manage complex requests, and professional customer service handling complaints and inquiries effectively. Leadership plays a crucial role, as the specialist leads by example, modeling CBRE’s core values, guiding team members, and fostering an environment that meets and exceeds team and customer objectives. This position is best suited for individuals with a high school diploma or GED and at least five years of job-related experience, preferably including supervisory or shift management roles.
Candidates will need advanced proficiency in Microsoft Office products such as Word, Excel, and Outlook, alongside excellent organizational skills and a proactive, inquisitive mindset. CBRE is committed to providing opportunities for career growth and values the diverse backgrounds and perspectives its employees bring. The company is an equal opportunity employer, emphasizing a culture of inclusion and offering reasonable accommodations for applicants with disabilities.
Joining CBRE means becoming part of an industry-leading organization that not only provides unparalleled real estate services but also champions a workplace culture where employees are valued and empowered. This role offers an excellent opportunity to develop a rewarding career within a globally recognized corporation, contributing meaningfully to client experiences and operational excellence.
Job Requirements
- High school diploma or GED
- Five plus years of job-related experience
- Prior shift manager or supervisory experience preferred
- Ability to explain complex concepts or sensitive information
- Expert knowledge of Microsoft Office products
- Excellent organizational skills with a master-level inquisitive mindset
Job Qualifications
- High school diploma or GED
- At least 5 years of job-related experience
- Prior shift manager or supervisory experience preferred
- In-depth understanding of relevant processes and procedures
- Expert knowledge of Microsoft Office products
- Excellent organizational skills
- Ability to explain complex concepts or sensitive information
- Strong customer service and problem-solving skills
Job Duties
- Be the first point of contact for all entering the facility
- Greet guests with a friendly and welcoming demeanor
- Record and log service requests and track statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities
- Deliver world-class customer service to clients and tenants
- Build and maintain a database of local business recommendations
- Follow property-specific security and emergency procedures
- Acknowledge inquiries and complaints and provide professional solutions
- Resolve complex problems and identify appropriate approaches
- Lead by example and model CBRE RISE values
- Guide team through practices and build consensus
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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