Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $25.60
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays

Job Description

Residence Inn by Marriott is a renowned brand within the Marriott International portfolio, specializing in providing exceptional extended-stay accommodations that combine the comforts of home with superior hospitality. Located in Pleasant Hill, California, this particular Residence Inn hotel offers spacious suites equipped with full kitchens and modern amenities designed to enhance the experience of business and leisure travelers alike. The brand emphasizes creating a welcoming, home-like environment where guests can thrive during longer stays, supported by attentive, personalized service from a dedicated team. As part of the globally recognized Marriott International family, Residence Inn fosters a culture of inclusivity, diversity, and empowerment, encouraging employees to be their best selves while contributing to a collaborative, innovative workplace.

The role being offered is a full-time, non-management administrative position based at the hotel in Pleasant Hill, with a competitive pay rate of $25.60 per hour. This position is pivotal in supporting the general managers and sales teams by coordinating and executing event planning on property as well as providing essential sales support. The administrative responsibilities include functioning as the primary point of contact for guests organizing and attending meetings within the hotel, ensuring their experience is seamless and satisfactory from start to finish. Additionally, the incumbent acts as a liaison between the hotel’s Group Sales Office and Area Sales teams, facilitating communication and collaboration to maximize guest satisfaction and operational efficiency.

This role also encompasses maintaining and updating the hotel’s web presence on Marriott.com by collecting, developing, and submitting necessary materials to keep the site current and engaging. Attention to detail and adherence to company policies are critical, as the position requires maintaining a professional appearance, handling confidential information discreetly, and safeguarding company assets. The individual must greet guests warmly, anticipate and fulfill their service needs, and provide assistance to guests with disabilities demonstrating a genuine commitment to hospitality excellence.

Effective communication skills are essential, as the role involves clear and professional interaction with guests, prompt and accurate document preparation and review, and proper telephone etiquette. The employee will contribute to a positive work environment by fostering strong working relationships with colleagues and supporting teamwork to achieve shared goals. Physical requirements include standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds independently. The ability to perform reasonable duties assigned by supervisors with flexibility and professionalism rounds out the role’s expectations.

Marriott International is steadfast in its commitment to equal employment opportunities, promoting a workplace where diversity is celebrated and all associates feel valued and included. The company actively ensures nondiscrimination based on disability, veteran status, or other legally protected characteristics. This position represents an excellent opportunity to join a respected hospitality brand with a global presence, offering a pathway to professional growth within a supportive and dynamic environment where employees can thrive and bring their best selves to work.

Job Requirements

  • High school diploma or equivalent
  • ability to work full time
  • no remote work
  • comply with company policies and procedures
  • maintain professional appearance
  • protect confidential information and company assets
  • stand, sit, or walk for extended periods
  • lift and move objects up to 10 pounds
  • perform other reasonable duties as assigned

Job Qualifications

  • High school diploma or equivalent
  • previous experience in administrative or hospitality roles preferred
  • strong communication and interpersonal skills
  • proficiency with Microsoft Office and web content management
  • ability to multitask and manage time efficiently
  • familiarity with event planning and sales support
  • customer service orientation

Job Duties

  • Verify planning and execution of events on property
  • provide sales support on property for general managers
  • complete administrative tasks as assigned
  • serve as the primary contact for guests organizing and attending meetings
  • act as the main contact for group sales office and area sales teams
  • collect, develop, and submit materials to update property websites
  • greet and address guests according to company standards

Job Criteria

Experience

Mid Level (3-7 years)


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