Event Services Technician - Event Technology, Audio Visual

Denu Hotel & Spa, located in Phoenix, AZ, is a sophisticated new luxury destination that brings together elevated hospitality, modern design, personalized wellness, and thoughtfully curated experiences to create unforgettable stays for every guest. This premier hotel combines upscale accommodations with exceptional service, setting a new standard for luxury hospitality in the region. Guests can enjoy state-of-the-art amenities in a beautifully designed atmosphere that balances comfort and elegance. The hotel’s commitment to excellence extends beyond the rooms, incorporating wellness and unique experiences that cater to every guest's desire for relaxation and sophistication.

Pinnacle Live, the company behind this opportunity, is a premium in-house audio-visual (AV) and event production company delivering exceptional service at premier hotels and resorts across North America. Dedicated to elevating experiences through cutting-edge production and a deeply human touch, Pinnacle Live holds itself to high standards where excellence is the baseline. Their core values of excellence, innovation, and people make them a leader in event production within the hospitality sector. They seek professionals who are committed, prepared, and eager to grow and achieve excellence alongside their team. Pinnacle Live is also an equal opportunity employer focused on fostering a diverse, equitable, and inclusive workplace.

The role of Event Services Technician at Denu Hotel & Spa offers an exciting opportunity to be at the forefront of event and technology services in a luxury hotel setting. This position focuses on assisting the floor operations by setting up, striking, and operating various technology solutions essential for successful events. The technician’s role significantly impacts the client and guest experience by providing unmatched customer service and ensuring flawless event execution.

The Event Services Technician is responsible for the proper setup and teardown of AV equipment according to company standards, greeting clients, and offering clear instructions on equipment usage. This role requires continuous communication with clients to guarantee event success and responsiveness to client requests. The technician will take care of maintaining accurate event information in company systems and ensuring all equipment is secured, working correctly, and returned in good condition. Reporting any damages or losses promptly is critical for inventory integrity.

Moreover, the Event Services Technician maintains a clean and organized workspace, complies with all company safety and security measures, and continually improves their technical skills in areas like audio, video, data, staging, and networking. The role demands a proactive approach to identifying opportunities for enhancing client events and working collaboratively with a team to uphold service quality. Compliance with company policies and the willingness to undertake other assigned duties are also essential.

This position is ideal for individuals with a technical aptitude and experience or exposure to AV and hospitality environments who are eager to contribute to a high-standard, innovative team. Working at Pinnacle Live within Denu Hotel & Spa provides a dynamic setting where employees are valued, diversity is embraced, and professional growth is encouraged. The role emphasizes customer focus, communication skills, planning ability, and teamwork. Physical demands include standing or walking for long periods, lifting up to 50 pounds, and manual dexterity to handle equipment safely and efficiently.

Overall, the Event Services Technician role at Denu Hotel & Spa through Pinnacle Live promises a rewarding career path in an exciting sector combining technical skills with hospitality. This employment comes with attractive benefits including generous paid time off, comprehensive insurance options, and a 401(k) with company match, reflecting the company’s investment in its team’s wellbeing and future. Candidates who thrive in this role will be those who are detail-oriented, customer-focused, and driven by excellence in service and innovation.