Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.00 - $30.00
Work Schedule
Standard Hours
Benefits
generous time off
PTO
Holidays
Sick/personal days
401K with contribution match
Health Insurance
Vision Insurance
Dental Insurance
Job Description
Omni La Costa Resort & Spa located in Carlsbad, CA, is a renowned luxury retreat celebrated for its championship golf courses, world-class wellness facilities, and exceptional event experiences. This elite resort provides an unmatched atmosphere where guests enjoy premium accommodations alongside an array of leisure and entertainment options. As a distinguished member of the hospitality industry, Omni La Costa represents the epitome of luxury and comfort, drawing visitors from around the world seeking unforgettable experiences.
Within this luxurious environment operates Pinnacle Live, a leading in-house audiovisual (AV) and event production company that partners with premier hotels and resorts across North America. Pinnacle Live is dedicated to elevating guest experiences through cutting-edge production technologies fused with a personalized human touch. The company’s guiding principles emphasize excellence, innovation, and the vital importance of its people. Pinnacle Live is committed to fostering a culture where exceptional service, creativity, and dedication are standard expectations, making it an inspiring place for individuals eager to grow their careers in event production and hospitality technology.
The role of Event Services Supervisor at Omni La Costa Resort & Spa offers a unique opportunity to work at the intersection of technical expertise and high-caliber customer service within a luxury hospitality setting. The position’s primary focus is to supervise floor operations, manage the setup, operation, and removal of AV technology for a variety of events, ensuring each experience exceeds guest and client expectations. This role demands leadership of non-union, union, and contract labor teams to execute event production flawlessly, while maintaining clear and consistent communication across all shifts.
This supervisory role involves direct interaction with guests and clients, facilitating smooth equipment operation and continuously seeking opportunities to enhance event delivery. The Event Services Supervisor oversees inventory management, equipment safety, and the adherence to all company security and safety protocols. Beyond the technical and operational responsibilities, the supervisor plays an integral role in maintaining high service standards, accurate event documentation, and billing procedures.
Ideal candidates for this role bring advanced AV experience from live event or theatrical environments, coupled with strong organizational, communication, and interpersonal skills. They demonstrate technical aptitude and the ability to efficiently plan, prioritize, and mentor a diverse team. This position is suited for individuals passionate about delivering impeccable event experiences while thriving in a fast-paced, prestigious hospitality setting.
Pinnacle Live and Omni La Costa Resort & Spa uphold values of diversity, equity, and inclusion, striving to provide a supportive workplace where every team member can achieve their potential. Offering a competitive hourly wage of $26 to $30, the role also provides a comprehensive benefits package, including generous paid time off, 401k with company match, and multiple insurance plans. By joining this team, you will contribute to an exceptional guest experience within one of North America’s most celebrated resorts, while advancing your professional career in event services and technology supervision.
Within this luxurious environment operates Pinnacle Live, a leading in-house audiovisual (AV) and event production company that partners with premier hotels and resorts across North America. Pinnacle Live is dedicated to elevating guest experiences through cutting-edge production technologies fused with a personalized human touch. The company’s guiding principles emphasize excellence, innovation, and the vital importance of its people. Pinnacle Live is committed to fostering a culture where exceptional service, creativity, and dedication are standard expectations, making it an inspiring place for individuals eager to grow their careers in event production and hospitality technology.
The role of Event Services Supervisor at Omni La Costa Resort & Spa offers a unique opportunity to work at the intersection of technical expertise and high-caliber customer service within a luxury hospitality setting. The position’s primary focus is to supervise floor operations, manage the setup, operation, and removal of AV technology for a variety of events, ensuring each experience exceeds guest and client expectations. This role demands leadership of non-union, union, and contract labor teams to execute event production flawlessly, while maintaining clear and consistent communication across all shifts.
This supervisory role involves direct interaction with guests and clients, facilitating smooth equipment operation and continuously seeking opportunities to enhance event delivery. The Event Services Supervisor oversees inventory management, equipment safety, and the adherence to all company security and safety protocols. Beyond the technical and operational responsibilities, the supervisor plays an integral role in maintaining high service standards, accurate event documentation, and billing procedures.
Ideal candidates for this role bring advanced AV experience from live event or theatrical environments, coupled with strong organizational, communication, and interpersonal skills. They demonstrate technical aptitude and the ability to efficiently plan, prioritize, and mentor a diverse team. This position is suited for individuals passionate about delivering impeccable event experiences while thriving in a fast-paced, prestigious hospitality setting.
Pinnacle Live and Omni La Costa Resort & Spa uphold values of diversity, equity, and inclusion, striving to provide a supportive workplace where every team member can achieve their potential. Offering a competitive hourly wage of $26 to $30, the role also provides a comprehensive benefits package, including generous paid time off, 401k with company match, and multiple insurance plans. By joining this team, you will contribute to an exceptional guest experience within one of North America’s most celebrated resorts, while advancing your professional career in event services and technology supervision.
Job Requirements
- Two to three years prior experience in the audio visual and/or hospitality industry
- Two years advanced audio and visual experience in a theatrical or live event environment
- Computer proficiency
- Strong technical aptitude
- Planning ability
- Excellent organization skills
- Strong inter-personal skills
- Strong verbal, listening and written communication skills
- Strong customer focus
- Strong team player orientation
Job Qualifications
- Two to three years prior experience in the audio visual and/or hospitality industry
- Two years advanced audio and visual experience in a theatrical or live event environment
- Computer proficiency
- Strong technical aptitude
- Planning ability
- Excellent organization skills
- Strong inter-personal skills
- Strong verbal, listening and written communication skills
- Strong customer focus
- Strong team player orientation
Job Duties
- Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live's standards
- Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
- Greet guest/client before the event and provide clear instructions on how to operate equipment
- Provide continued communication with client to ensure success of all events
- Follow through on all client requests and look for opportunities to enhance the client’s event
- Ensure all inventory is in good working order and rental condition
- Comply and enforce all Company security and safety measures
- Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
- Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
- Continually work toward updating and improving technical skills
- Maintain accurate client event information into the Company’s billing/event order system
- Review invoice with client and obtain client’s signature on invoice and add-ons
- Ensure all Company occupied areas are clean, organized and up to Company standards
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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