Event Services Supervisor - Audio Visual, Event Technology

Join our team at the Omni Hotel in Houston, TX, where exceptional events come to life. The Omni Hotel is a prestigious, full-service hotel located in the heart of Houston, offering luxurious accommodations and world-class event spaces. Known for its commitment to excellence and guest satisfaction, the Omni Hotel serves as a premier destination for business travelers, tourists, and event organizers alike. The hotel features state-of-the-art facilities and amenities designed to accommodate a wide range of events, from intimate meetings to large-scale conferences and social gatherings. The hospitality team at Omni Hotel prides itself on delivering superior service and creating memorable experiences for every guest.

Within this dynamic environment, Pinnacle Live operates as a premium, in-house audio-visual (AV) and event production company at the Omni Hotel. Pinnacle Live is renowned across North America for its dedication to elevating experiences through cutting-edge event technology and personalized service. The company’s philosophy is rooted in three core values: Excellence as an attitude, Innovation as a mindset, and People who make the difference. This is reflected in their commitment to maintaining high standards across all aspects of event production. Pinnacle Live fosters a collaborative and inclusive workplace culture, where diversity and growth are highly valued.

The role of Event Services Supervisor at the Omni Houston Hotel, offered by Pinnacle Live, is a crucial leadership position responsible for overseeing all floor operations related to event production and technology set-up. This full-time role requires managing a diverse team, including non-union, union, and contract labor, to ensure smooth execution of each event. The Event Services Supervisor plays a pivotal role in maintaining high levels of customer satisfaction by providing exceptional service and clear communication with clients throughout the event lifecycle.

Key responsibilities include supervising the set-up and removal of technical equipment, ensuring all activities meet Pinnacle Live's rigorous standards. The supervisor must provide clear daily communication for shifts, greet clients professionally, and offer instructions on equipment operation. Continuous communication with clients to anticipate needs and enhance their event experience is essential. Inventory management and security are also significant components of the role, requiring the supervisor to track all equipment carefully and report any deficiencies immediately.

To succeed in this position, candidates should possess strong technical aptitude and organizational skills, exhibit excellent interpersonal and communication abilities, and demonstrate a proactive approach to problem-solving. The role involves planning ahead to prioritize tasks and foster a cooperative team environment. Candidates are encouraged to continually develop their technical skills and stay current with industry standards.

Pinnacle Live values employees who show ownership of their craft and seek professional growth in a high-standards environment. The company offers a supportive workplace with generous benefits, including paid time off, health and dental insurance, 401(k) matching, and more. They are committed to creating an equitable and inclusive workplace, welcoming individuals from diverse backgrounds. By joining Pinnacle Live as an Event Services Supervisor, you become part of a team dedicated to excellence and innovation in event production, working in a vibrant and prestigious hotel setting in Houston, TX.