Event Services Specialist - Caribe Royale Orlando Hotel

Orlando, FL, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

The hiring establishment is a distinguished resort property renowned for providing exceptional event and hospitality services to a diverse clientele. With a commitment to excellence and unforgettable guest experiences, the resort prides itself on a blend of luxurious accommodations, state-of-the-art meeting facilities, and personalized service. The resort environment is dynamic, fast-paced, and dedicated to exceeding customer expectations in every facet of operation, particularly in its event management offerings. Guests and clients benefit from meticulously planned events, ranging from intimate meetings to large-scale conferences and celebrations, supported by a team of professional and dedicated staff members.

The role of the E... Show More

Job Requirements

Professional demeanor appropriate for a resort environment
2-4 years’ experience in event management at a resort property preferred
Knowledge of Delphi and Cvent preferred
Proven organizational, interpersonal and communication skills
Knowledge of catering and events market
Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Job Qualifications

High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2-4 years’ experience in event management at a resort property preferred
Knowledge of Delphi and Cvent preferred
Proven organizational, interpersonal and communication skills
Knowledge of catering and events market
Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Job Duties

Ensure that events progress is seamless by following established procedures and collaborating with other associates and ensuring accuracy
Understands expectations and parameters for event activities
Manages and communicates event details both verbally and in writing to the customer and hotel operations
Makes presence always known to customer during the process
Responds to and handles client/guest opportunities with proper escalations
Participates in various meetings as necessary (Banquet Event Order meeting, Resume meeting, etc.)
Interacts with guests to obtain feedback on product quality and service levels
Adheres to all standards, policies, and procedures
Sets high standards of performance for self and others
assumes responsibility and accountability for successfully completing assignments or tasks
Performs other duties as assigned to meet business needs or special projects in event management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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