Event Services Specialist - Caribe Royale Orlando Hotel

Orlando, FL, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

The hiring establishment is a distinguished resort property renowned for providing exceptional event and hospitality services to a diverse clientele. With a commitment to excellence and unforgettable guest experiences, the resort prides itself on a blend of luxurious accommodations, state-of-the-art meeting facilities, and personalized service. The resort environment is dynamic, fast-paced, and dedicated to exceeding customer expectations in every facet of operation, particularly in its event management offerings. Guests and clients benefit from meticulously planned events, ranging from intimate meetings to large-scale conferences and celebrations, supported by a team of professional and dedicated staff members.

The role of the Event Services Specialist plays a pivotal part within this esteemed resort property. This position functions as the primary point of contact for clients and guests organizing meetings and events onsite. The specialist is responsible for ensuring that all events, especially those of low to average complexity, run seamlessly through comprehensive coordination and attentive service. Serving as a client relationship manager, the Event Services Specialist diligently communicates event details, monitors progress, and addresses any issues with promptness and professionalism. This role not only entails handling operational duties but also focuses on maximizing revenue opportunities by upselling and suggesting enhancements designed to elevate the overall event experience.

Successful candidates will demonstrate a professional demeanor appropriate for the resort setting coupled with strong organizational capabilities and interpersonal communication skills. Familiarity with event management systems such as Delphi and Cvent is preferred, enhancing the ability to deliver exceptional service through efficient event tracking and management tools. The position demands detailed knowledge of the catering and events market as well as a thorough understanding of customer service principles, including needs assessment and quality standards. A proactive approach to customer satisfaction is essential, ensuring that each event's objectives and parameters are met or exceeded.

The Event Services Specialist will coordinate closely with other resort associates and departments to maintain a collaborative environment that guarantees event success. Through active presence during the event process, clear communication with clients and hotel operations, and responsiveness to client inquiries and situations, the specialist fosters strong relationships and trust with clients. The role also involves participation in planning and coordination meetings, obtaining guest feedback, and adhering rigidly to all resort standards, policies, and procedures. Accountability and a high standard of performance are expected, contributing both to individual success and the broader resort event services team's achievements.

In summary, the Event Services Specialist position is integral to the resort’s commitment to delivering flawless event services and memorable experiences. It suits candidates who excel in a customer-focused, fast-paced environment and who are eager to contribute to the resort's continued reputation for excellence in event management. This role represents an exciting opportunity to develop and advance a career within the hospitality industry, working for a respected and dynamic resort property.

Job Requirements

Professional demeanor appropriate for a resort environment
2-4 years’ experience in event management at a resort property preferred
Knowledge of Delphi and Cvent preferred
Proven organizational, interpersonal and communication skills
Knowledge of catering and events market
Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Job Qualifications

High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2-4 years’ experience in event management at a resort property preferred
Knowledge of Delphi and Cvent preferred
Proven organizational, interpersonal and communication skills
Knowledge of catering and events market
Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Job Duties

Ensure that events progress is seamless by following established procedures and collaborating with other associates and ensuring accuracy
Understands expectations and parameters for event activities
Manages and communicates event details both verbally and in writing to the customer and hotel operations
Makes presence always known to customer during the process
Responds to and handles client/guest opportunities with proper escalations
Participates in various meetings as necessary (Banquet Event Order meeting, Resume meeting, etc.)
Interacts with guests to obtain feedback on product quality and service levels
Adheres to all standards, policies, and procedures
Sets high standards of performance for self and others
assumes responsibility and accountability for successfully completing assignments or tasks
Performs other duties as assigned to meet business needs or special projects in event management