Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $33.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Employee Discounts
Retirement Plan
Training and Development
Job Description
Marriott International is a renowned global hospitality company that operates and franchises a broad portfolio of hotels and related lodging facilities. One of its distinguished brands within the luxury segment is JW Marriott, known for offering elegant and refined experiences in gateway cities and unique resort destinations worldwide. JW Marriott prides itself on cultivating an environment where associates are valued and well-supported, emphasizing overall well-being, training, development, and recognition. The company fosters a community spirit that encourages camaraderie, diversity, and innovation, aspiring for an atmosphere where associates can thrive and bring their best selves to work. Marriott's commitment to equal opportunities is evident in its non-discriminatory policies, welcoming talents from diverse backgrounds and experiences. Marriott Hotels, including JW Marriott, blend traditional hospitality values with forward-thinking service innovation, ensuring consistent excellence for both guests and team members. Their ethos revolves around the idea that happy associates lead to happy guests, and they strive to provide work experiences that are rewarding, inclusive, and growth-oriented.
The Event Services Manager role at JW Marriott New Orleans is a full-time management position located at 555 Canal St, New Orleans, Louisiana. This role offers an hourly pay range between $25.77 and $33.17 and includes bonus eligibility, reflecting the company's dedication to rewarding performance. It requires hands-on involvement, including assisting with the physical setup of function rooms to ensure all event logistics meet the highest standards. Key responsibilities include supervising and directing teams to deliver impeccable event service, maintaining operational standards, and ensuring efficient financial and administrative management, including asset protection. The position demands close collaboration with Banquets, Event Planning, and Event Delivery teams, integrating multiple departments to maintain consistent meeting room standards and client satisfaction.
Candidates for this position should possess a high school diploma or GED and have at least 3 years of professional experience in event management, food and beverage, or related fields. The role emphasizes leadership in coordinating schedules, training staff, executing safety and emergency procedures, and ensuring cleanliness and maintenance of event spaces. A vital aspect involves direct guest interaction to resolve issues promptly, uphold customer service excellence, and implement continuous improvements based on guest feedback. This role also involves administrative oversight such as reviewing event diaries for space optimization, managing departmental inventories, and projecting supply needs to maintain seamless event operations. Overall, the Event Services Manager at JW Marriott plays a critical role in upholding the brand's luxury service standards, enhancing guest experiences, and fostering a supportive work environment for associates.
The Event Services Manager role at JW Marriott New Orleans is a full-time management position located at 555 Canal St, New Orleans, Louisiana. This role offers an hourly pay range between $25.77 and $33.17 and includes bonus eligibility, reflecting the company's dedication to rewarding performance. It requires hands-on involvement, including assisting with the physical setup of function rooms to ensure all event logistics meet the highest standards. Key responsibilities include supervising and directing teams to deliver impeccable event service, maintaining operational standards, and ensuring efficient financial and administrative management, including asset protection. The position demands close collaboration with Banquets, Event Planning, and Event Delivery teams, integrating multiple departments to maintain consistent meeting room standards and client satisfaction.
Candidates for this position should possess a high school diploma or GED and have at least 3 years of professional experience in event management, food and beverage, or related fields. The role emphasizes leadership in coordinating schedules, training staff, executing safety and emergency procedures, and ensuring cleanliness and maintenance of event spaces. A vital aspect involves direct guest interaction to resolve issues promptly, uphold customer service excellence, and implement continuous improvements based on guest feedback. This role also involves administrative oversight such as reviewing event diaries for space optimization, managing departmental inventories, and projecting supply needs to maintain seamless event operations. Overall, the Event Services Manager at JW Marriott plays a critical role in upholding the brand's luxury service standards, enhancing guest experiences, and fostering a supportive work environment for associates.
Job Requirements
- High school diploma or GED
- minimum 3 years experience in event management or related field
- proven leadership ability
- excellent communication skills
- customer service orientation
- ability to handle multiple priorities
- knowledge of safety protocols
- ability to train and motivate staff
Job Qualifications
- High school diploma or GED
- 3 years experience in event management, food and beverage, or related professional area
- strong leadership and communication skills
- ability to manage multiple tasks and coordinate teams
- experience in customer service and problem resolution
- knowledge of safety and emergency procedures
- ability to maintain cleanliness and operational standards
- proficiency in inventory and resource management
Job Duties
- Assist in supervising team while assisting in physical set up of function rooms
- develop and direct team to provide high quality service
- communicate performance expectations and train staff
- monitor and control financial and administrative responsibilities including asset protection
- delegate tasks to ensure room sets meet event service standards and timelines
- manage departmental inventories and project supply needs
- conduct function room inspections prior to each function
- maintain cleanliness and sanitation standards
- coordinate routine maintenance and liaise between departments and group contacts
- review diaries for space maximization and ensure function rooms meet customer requirements
- interact with guests and respond to guest problems and complaints
- set service goals and ensure staff understand expectations
- attend meetings and lead shifts
- communicate and execute safety and emergency procedures
- conduct department meetings and schedule employees to meet business demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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