Event Services Reservationist - Student Union - UTK

The University of Tennessee, Knoxville, is a renowned flagship land-grant university with a rich history dating back to 1794. It serves a vibrant community of over 38,000 students and employs approximately 10,000 staff members statewide who embody the Volunteer spirit through leadership, service, and innovation. The university offers more than 900 programs of study across 14 degree-granting colleges and schools, along with extensive research opportunities supported by strong partnerships with industry leaders and the Oak Ridge National Laboratory. UT Knoxville prides itself on fostering a supportive work environment that values work-life balance, professional development, and employee engagement. Known nationally for its inclusive and family-friendly culture, the university has received multiple accolades such as "Best Employer for New Graduates," "One of America’s Best Large Employers," "Best Workplace for Women," and "Best Place for Working Parents" by Forbes Magazine.

The Student Union at The University of Tennessee serves as the central hub for student activities, offering a welcoming space where students can eat, study, work, and connect. It houses key offices like the Office of Sorority and Fraternity Life, the Jones Center for Leadership and Service, the Dean of Students Office, the Center for Student Engagement, among others. This dynamic environment is supported by the Division of Student Life, which provides transformational experiences outside the classroom, supporting students to learn, lead, and serve in ways that enhance their personal and professional growth.

The Event Services Reservationist plays a vital role within this ecosystem by managing reservation and event services at the Student Union. This full-time position is responsible for advancing campus community engagement by efficiently allocating space, coordinating event logistics, and ensuring meetings and events run smoothly and adhere to university policies and emergency protocols. The Reservationist serves as the primary point of contact for event planners and campus offices, providing essential services such as managing room setups, attendee counts, equipment needs, and dining catering coordination with Vol Dining.

In this role, the Reservationist maintains detailed operational data, including key performance indicators (KPIs) and event satisfaction metrics using specialized software like reservation and room diagramming tools (e.g., Social Tables). They provide on-site facility oversight during events and lead professional staff responsibilities when required. Beyond logistical support, they offer planning guidance and resource support to student organizations, helping to foster a productive and positive event experience on campus.

This position also contributes to the broader strategic efforts of the department by participating in meetings, planning sessions, and monitoring trends in Student Union operations. The Reservationist represents the university in regional and international professional organizations, positioning UT Knoxville as a leader in innovative event and facility management. The role reflects a commitment to collaboration, customer service, efficiency, and adherence to university standards, making a direct impact on campus life and student success.

The University of Tennessee values its employees as its number one asset and offers comprehensive benefits, career development opportunities, and a culture that supports innovation and professional growth. This role is based at the Student Union, located at 1502 Cumberland Avenue in Knoxville, Tennessee, with some flexibility for remote work when event schedules permit. Interested candidates who are passionate about event coordination, facility management, and community engagement are encouraged to apply and become part of the Volunteer family.