Event Services Reservationist – Student Union - UTK

The University of Tennessee, Knoxville, is a prestigious public research university well-regarded for its comprehensive academic offerings, vibrant campus life, and deep commitment to community engagement. Established in 1794, it serves over 38,000 students and is recognized as Tennessee's flagship land-grant university. UT Knoxville boasts the highest Carnegie classification for research activity and maintains strong partnerships with industry leaders and the Oak Ridge National Laboratory. The university embraces a rich tradition of leadership, service, and innovation, offering a transformative Volunteer experience to its students and fostering an inclusive and dynamic campus environment.

The University of Tennessee Student Union plays a pivotal role in enhancing campus community engagement by providing essential services and multifunctional spaces where students can study, relax, work, and connect. The Student Union is home to several cornerstone departments, including the Office of Sorority and Fraternity Life, the Jones Center for Leadership and Service, the Dean of Students Office, and the Center for Student Engagement, among others. These departments collaboratively contribute to student development, leadership, and engagement within the heart of the university’s campus.

Within this vibrant setting, the Event Services Reservationist position is integral to advancing campus community initiatives by managing space reservations, processing event invoices, and tracking key operational data such as KPIs and event satisfaction metrics. The role serves as the primary point of contact for event planners and multiple campus offices, ensuring seamless coordination of room setups, attendee counts, equipment needs, and catering logistics. The Reservationist is responsible for using specialized reservation and room diagramming software to facilitate event planning and execution effectively.

This full-time role offers the opportunity to directly impact the student experience by supporting a wide range of campus events, from student organization activities to university-wide programs. The position is situated at the Student Union at The University of Tennessee in Knoxville, with occasional flexibility for remote work when event schedules permit. Compensation aligns with UT's market range MR05.

In addition to administrative duties, the Event Services Reservationist provides on-the-ground event support by overseeing facility operations during events and acting as the lead professional staff member when necessary. They also offer planning guidance and resources to student organizations, supporting their event success and campus involvement. This role requires daily attention to detail by managing event setups early each morning and responding promptly to last-minute requests.

Beyond daily event support, the Reservationist participates in departmental and divisional meetings, contributes to strategic planning efforts, and stays current on emerging trends in student union operations. Representing the university at regional and international professional organizations is also a key component, ensuring continual professional growth and networking within the event services field.

Overall, this position is ideal for individuals who possess strong organizational skills, excellent communication abilities, and a customer service-oriented mindset. It offers a dynamic and engaging work environment within a leading university that values diversity, innovation, and the development of its staff and student communities. Joining the University of Tennessee Student Union team means becoming part of a mission-driven organization dedicated to enriching student life and fostering a welcoming campus atmosphere where everyone can thrive.