Event Services Quality Control Manager

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Salary

Range $50,400.00 - $84,100.00

Work Schedule

Flexible

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

AD&D insurance

Disability insurance

401(k) Plan

Paid holidays

sick days

Personal Days

Vacation Time

Job Description

Allied Universal Event Services is a leading provider of event security and crowd management, servicing thousands of venues annually, including sports stadiums, concerts, festivals, and convention centers. As a dynamic and innovative company, Allied Universal focuses on offering flexible employment opportunities that cater to diverse groups such as students, retirees, or anyone looking for part-time event staffing roles. The company prides itself on building a collaborative work environment where employees can thrive and contribute to creating safe, secure, and enjoyable experiences for all event attendees. With a strong presence in the event management industry, Allied Universal is known for its commitment to safety, professionalism, and excellent customer service, making it a trusted partner for event organizers across a wide range of venues. Joining Allied Universal means becoming part of a team where every day brings new challenges, opportunities, and the excitement of being at the center of live events.

The role of Client Account Manager at Allied Universal Event Services is an essential position responsible for overseeing the daily operations of assigned client accounts and managing event activities from preparation through closeout. This role requires an individual skilled in leadership, capable of supervising event supervisors and staff while maintaining a high level of employee morale, safety, and performance. The Client Account Manager plays a critical role in building and maintaining strong relationships with clients and employees, ensuring that operational and financial goals are met or exceeded. Responsibilities include managing recruitment, training, scheduling, payroll, and performance evaluations while addressing any security or operational issues that arise. The position demands a hands-on approach to managing site-specific procedures, emergency preparedness, and event staffing logistics.

With a competitive salary of $70,304.00, the Client Account Manager is expected to handle complex situations, coordinate support services, and provide solutions that enhance customer satisfaction. Proficiency with industry-standard software such as ABI and WinTeam for scheduling and billing is important, along with strong communication skills to liaise with clients and staff alike. This role also involves ensuring compliance with labor laws, company policies, and contractual obligations, making it a critical position for the smooth functioning of events under Allied Universal's management. Candidates will benefit from working in an environment that values professional growth, teamwork, and a flexible scheduling approach, making it an ideal opportunity for those passionate about event management and security operations.

Job Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate, and able to use good independent judgment and discretion
Must be able to work nights/evenings/holidays as needed with a flexible schedule

Job Qualifications

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate, and able to use good independent judgment and discretion
Must be able to work nights/evenings/holidays as needed with a flexible schedule
Facilities management, military, or law enforcement experience
Previous payroll, billing, and scheduling experience

Job Duties

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs via Requisition Form
assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal's corporate training standards
Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting their needs
meet regularly, listen to issues, provide security and technical expertise and solutions
ensure complete customer satisfaction
Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal
Attend client meetings, security meetings, and event walk-through(s)
Ensure all staff is debriefed properly and prepared for each event
Prepare and disseminate event post orders to each employee working each event as assigned venue/event
Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.)
Promote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks
Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned
Create venue dot maps deployment sheets, show grids, etc.
Complete and submit all paperwork (incident reports, workers compensation filings, etc.) according to policy, along with the event file, to direct manager
Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts
Facilitate the timely invoicing of events and follows up with client to ensure payment
investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager