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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
DailyPay
Health Insurance
Complimentary team member lunch
Complimentary team member parking
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Paid Time Off
Supportive parental leave
Employee Stock Purchase Program
Access to educational credentials
Job Description
Hilton New Orleans Riverside stands as a premier hotel in the vibrant city of New Orleans, renowned for being the largest hotel in the area and ranking among the top revenue-generating hotels within the Hilton portfolio. This iconic hotel offers guests a blend of modern amenities and classic Southern charm, catering to both leisure travelers and large-scale business events. With its prime location along the Mississippi River, Hilton New Orleans Riverside is a hub for conferences, weddings, banquets, and various other events, making it a dynamic workplace for hospitality professionals.
The Events team at Hilton New Orleans Riverside i... Show More
The Events team at Hilton New Orleans Riverside i... Show More
Job Requirements
- High school diploma or equivalent
- 1+ years of customer service experience in a client-facing role
- Flexibility to work mornings, evenings, and weekends based on group needs
- Proficiency in Microsoft Office including Word and Excel
- Ability to stand for the majority of the day
- Excellent communication skills
Job Qualifications
- 1+ years of customer service experience in a client-facing role
- Proficiency in Microsoft Office including Word and Excel
- Ability to multitask and think quickly in a fast-paced environment
- Strong communication and interpersonal skills
- Flexibility to work mornings, evenings, and weekends based on group needs
- Events experience is a plus
Job Duties
- Provide direction and supervision to departments to ensure successful execution of meetings and/or events
- Serve on-site group and catering clients and respond to questions about the event including group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
- Prepare reports, correspondence and analysis related to group activity
- Lead, facilitate and participate in meetings, as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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