Event Services Manager - Hilton Austin

Hilton Austin Convention Center is a distinguished 4-diamond hotel located in the heart of Austin, Texas. Boasting 800 guest rooms and more than 100,000 square feet of total event space, this hotel is a premier destination for both leisure and business travelers. Part of the globally recognized Hilton Worldwide brand, the establishment is dedicated to providing exceptional hospitality experiences through outstanding guest service, high-quality amenities, and first-rate event hosting capabilities. Hilton Austin Convention Center is renowned for its commitment to innovation, excellence, and leadership within the hospitality industry. The property supports a wide variety of events ranging from corporate meetings and conventions to social gatherings and special occasions, making it a vibrant hub for events in Austin.

The Event Services Manager role at the Hilton Austin Convention Center represents an excellent entry-level opportunity in the hotel event management sector. This position is ideally suited for candidates with at least one year of hospitality experience, proficient in Microsoft Office, and capable of maintaining a flexible schedule to meet the dynamic demands of the hospitality environment. Knowledge of the hospitality industry and experience with Delphi event management software are highly preferred. As an Event Services Manager, your primary responsibility will be to ensure the seamless execution of banquet and catering events, consistently upholding Hilton's standards of superior guest service and optimized financial outcomes.

In this role, you will oversee and provide direction to various hotel departments to ensure flawless event delivery. Your duties will include serving on-site clients, addressing a broad range of inquiries related to group room reservations, food and beverage offerings, function space usage, vendor coordination, billing processes, and ancillary services. You will actively monitor service quality, guest satisfaction trends, and respond promptly to special requests or issues to maintain a high level of client satisfaction. Beyond event coordination, you will prepare comprehensive reports, analyze group activity data, and participate in team meetings to facilitate communication and continuous improvement. This diverse role demands strong leadership, problem-solving abilities, attention to detail, and an unwavering commitment to exceptional service. Working as an Event Services Manager at Hilton Austin Convention Center offers not only invaluable industry experience but also a chance to advance your career within a globally respected hospitality leader committed to employee development and inclusivity.