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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
401(k) Plan
Go Hilton travel discount
Career growth opportunities
recognition programs
debt-free education
Inclusive family-building benefits
Bereavement leave
Adoption assistance
Employee Stock Purchase Program
Job Description
Hilton Austin Convention Center is a distinguished 4-diamond hotel located in the heart of Austin, Texas. Boasting 800 guest rooms and more than 100,000 square feet of total event space, this hotel is a premier destination for both leisure and business travelers. Part of the globally recognized Hilton Worldwide brand, the establishment is dedicated to providing exceptional hospitality experiences through outstanding guest service, high-quality amenities, and first-rate event hosting capabilities. Hilton Austin Convention Center is renowned for its commitment to innovation, excellence, and leadership within the hospitality industry. The property supports a wide variety of events ranging from corporate meetings... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year hospitality experience
- Proficiency in Microsoft Office Suite
- Ability to work flexible hours
- Preferred experience in hotel industry
- Preferred knowledge of Delphi software
- Strong organizational skills
Job Qualifications
- At least 1 year of experience in hospitality
- Knowledge of Microsoft Office
- Ability to work flexible schedule based on business demands
- Hotel industry experience is preferred
- Delphi event management software experience is preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple projects simultaneously
- Customer service oriented
Job Duties
- Provide direction and supervision to departments to ensure successful execution of meetings and/or events
- Serve on-site group and catering clients and respond to questions about the event including group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
- Prepare reports, correspondence and analysis related to group activity
- Lead, facilitate and participate in meetings, as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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