Event Services Manager - H

Hilton Charlotte Uptown is a premier full-service hotel located in the heart of Charlotte, North Carolina. As a part of the globally recognized Hilton brand, the hotel prides itself on delivering exceptional hospitality experiences to both business and leisure travelers. Hilton Charlotte Uptown offers a unique blend of comfort, state-of-the-art amenities, and first-class service, making it a preferred destination for guests attending conferences, meetings, and special events in the Charlotte area. The hotel features extensive event spaces, catering services, and an expert team dedicated to making every event seamless and memorable.

The Event Services Manager position at Hilton Charlotte Uptown represents a fantastic opportunity for a seasoned professional with experience in catering or event services. This role is designed for individuals who thrive on servicing groups and conferences, and who are passionate about creating extraordinary meeting and conference experiences. As the primary liaison between the hotel and clients who have booked conferences, meetings, events, sports team blocks, or any blocks of rooms, the Event Services Manager plays a crucial role in client satisfaction and event success.

In this role, the Event Services Manager is responsible for coordinating a variety of essential details including room reservation procedures, event logistics, catering menu arrangements, VIP requests, billing, and any additional services required to meet client needs. The manager will also serve as the on-site point of contact during the client’s stay, ensuring that every aspect of the event runs smoothly and efficiently, while providing a memorable experience for all attendees.

Strong organizational skills and excellent communication abilities—both written and verbal—are essential to succeed in this position. Proficiency with multiple computer systems is required, with preferred experience using Microsoft Office, Delphi, and Delphi Diagrams. Prior hospitality experience within full-service brand hotels, especially Hilton, is highly valued. This full-time, hourly management role adheres to core business hours from Monday to Friday, 8:30 am to 5:30 pm. However, flexibility is necessary, as availability during weekends, holidays, and evenings may be required depending on event schedules.

Employees at Hilton Charlotte Uptown enjoy a comprehensive benefits package that includes complimentary parking, various insurance plan options, paid vacation and sick days, and access to the GO Hilton Team Member Travel discount program, which provides discounts at Hilton properties worldwide. Hilton Charlotte Uptown prides itself on fostering an inclusive and supportive work environment and is an Equal Opportunity Employer. The hotel ensures fair employment consideration for all qualified applicants without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, veteran status, disability, or any other protected characteristic. Accommodations for applicants with disabilities or medical conditions are readily provided upon request.