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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $76,700.00 - $115,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Hyatt is a global hospitality company known for its commitment to delivering authentic hospitality and meaningful experiences to every guest. The organization prides itself on a culture that combines innovation, respect, service orientation, and inclusion. Hyatt fosters an environment where associates are not only expected but empowered to exceed expectations, opening doors to exciting career opportunities within the hospitality industry. The company is well-regarded for its strong focus on internal promotion, offering numerous development and career path options to help employees advance within the organization. Hyatt Regency Long Beach, part of this world-class organization, seeks to maintain its exceptional reputation... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in banquet or event services management
- Availability to work weekends, holidays, and varied schedules
- Excellent interpersonal and teamwork skills
- Ability to anticipate and meet guest needs
- Strong organizational and problem-solving skills
- Proficiency in computer applications
- Ability to maintain a professional appearance and demeanor
- Willingness to adapt to dynamic work environment
Job Qualifications
- Full time management experience in hospitality
- Previous experience as Event Services Manager, Assistant, Captain, or Supervisor preferred
- Strong leadership and motivational skills
- Excellent verbal and written communication skills
- Proficient in general computer knowledge
- Creative, innovative, detail oriented, and organized
- Thorough understanding of all levels of banquet service
- Ability to work in a fast-paced environment
- Strong customer service focus
- Demonstrated ability to develop and train staff effectively
Job Duties
- Support and manage the Events Department while working closely with Food and Beverage Director and other hotel departments
- Supervise, empower, lead, coach and motivate the banquet team including captains, food servers, and lead house attendants to achieve exceptional guest service results and associate engagement
- Assist the hotel in reaching top box service scores on Meeting Planner surveys by ensuring thorough communication and understanding with guests and departments through Banquet Event Orders review
- Proactively review staffing and equipment needs
- Ensure coordination and execution of all events with Culinary, Stewarding, Catering/Convention Services, Convention Services floor, and Banquet Beverage teams
- Maintain a high energy, positive, professional appearance
- Develop innovative and creative décor for banquet function space
- Manage short and long term banquet functions in both front and back of house
- Establish highest standards of quality service through effective hiring, training, development, promotion, and continuous reinforcement
- Facilitate administrative tasks such as payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions
- Conduct daily walk-throughs in banquet department and all function spaces to ensure compliance with health regulations and company standards
- Develop ideas for special events and holiday functions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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