
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $76,700.00 - $115,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Hyatt Hotels and Resorts is a globally recognized leader in the hospitality industry, known for its dedication to delivering exceptional guest experiences through genuine care and attentiveness. Operating a vast portfolio of luxury, upscale, and boutique hotels worldwide, Hyatt offers rich opportunities for career growth and development set within a warm, inclusive culture. Hyatt embraces a mission rooted in innovation, respect, service orientation, and inclusion, shaping a workplace where employees are inspired to bring forward-thinking ideas, collaborate as a team, and deliver authentic hospitality to guests at every interaction.
This particular opportunity is at the Hyatt Regency in Long Beach, California, seeking a full-time Event Services Manager. This pivotal role is not only about managing the dynamic Events Department but also about integrating closely with Food and Beverage, Culinary, Catering, and Banquet teams to ensure flawless event execution that delights clients and guests alike. The Event Services Manager will take a leadership role in supervising banquet captains, food servers, and house attendants while fostering a motivated, engaged, and service-oriented team environment. The manager is instrumental in coordinating internal communication and operational logistics across departments, overseeing event setups, banquet beverage services, and convention services floor operations.
The role demands strong hospitality expertise, a detail-oriented mindset, and a passion for creating memorable event experiences within a demanding and fast-paced setting. Beyond daily operational oversight, the Event Services Manager is responsible for innovative décor development, compliance with health regulations, and administrative functions such as budgeting, payroll facilitation, and forecasting. This management position provides a clear career path leading towards assistant food and beverage director roles, emphasizing promotion from within Hyatt’s culture.
Hyatt Regency Long Beach offers a salary range for this position between $76,700 and $115,300, commensurate with experience and education. Candidates will be welcomed into a collaborative environment where their leadership, creativity, and communication skills can directly influence guest satisfaction and contribute to Hyatt’s renowned hospitality standards. Working full time with flexibility around weekends and holidays, the Event Services Manager role is both challenging and rewarding, suitable for proactive individuals seeking career growth within a world-class hospitality organization.
This particular opportunity is at the Hyatt Regency in Long Beach, California, seeking a full-time Event Services Manager. This pivotal role is not only about managing the dynamic Events Department but also about integrating closely with Food and Beverage, Culinary, Catering, and Banquet teams to ensure flawless event execution that delights clients and guests alike. The Event Services Manager will take a leadership role in supervising banquet captains, food servers, and house attendants while fostering a motivated, engaged, and service-oriented team environment. The manager is instrumental in coordinating internal communication and operational logistics across departments, overseeing event setups, banquet beverage services, and convention services floor operations.
The role demands strong hospitality expertise, a detail-oriented mindset, and a passion for creating memorable event experiences within a demanding and fast-paced setting. Beyond daily operational oversight, the Event Services Manager is responsible for innovative décor development, compliance with health regulations, and administrative functions such as budgeting, payroll facilitation, and forecasting. This management position provides a clear career path leading towards assistant food and beverage director roles, emphasizing promotion from within Hyatt’s culture.
Hyatt Regency Long Beach offers a salary range for this position between $76,700 and $115,300, commensurate with experience and education. Candidates will be welcomed into a collaborative environment where their leadership, creativity, and communication skills can directly influence guest satisfaction and contribute to Hyatt’s renowned hospitality standards. Working full time with flexibility around weekends and holidays, the Event Services Manager role is both challenging and rewarding, suitable for proactive individuals seeking career growth within a world-class hospitality organization.
Job Requirements
- Management experience in event services or banquet operations
- Ability to work flexible schedules including weekends and holidays
- Excellent communication and interpersonal skills
- Strong leadership capabilities
- Proficiency with computer systems related to event management
- Creativity and high attention to detail
- Hotel industry background preferred
- Previous supervisory experience in banquet or event services
- Energetic and motivational team leadership skills
Job Qualifications
- Full time management position requiring full flexibility including weekends and holidays
- Strong desire to understand and anticipate guest needs in fast-paced environment
- Refined verbal and written communication skills
- Proficient in general computer knowledge
- Extremely creative, innovative, detail oriented and organized
- Hotel experience with thorough understanding of all levels of banquet service
- Previous experience as Event Services Manager, Assistant, Captain or Supervisor preferred
- High energy, entrepreneurial spirit, motivational leadership
- Effective communication and strong developer and trainer
- Proven ability to provide exceptional customer service
Job Duties
- Support and manage the Events Department while working closely with the Food and Beverage Director and other hotel departments
- Supervise, empower, lead, coach and motivate the banquet team including captains, food servers, and lead house attendants
- Assist the hotel in reaching top box service scores on Meeting Planner surveys
- Review Banquet Event Orders for thorough communication and understanding with guests and other departments
- Ensure timely and appropriate setup of all functions and meetings maintaining food, beverage and meeting standards
- Proactively review staffing and equipment needs
- Coordinate and execute all events with Culinary, Stewarding, Catering, Convention Services floor and Beverage departments
- Maintain high energy, positive, professional appearance
- Develop innovative and creative décor for banquet function space
- Manage short and long term banquet functions in front and back of the house
- Hire, train, develop, promote and continuously reinforce highest standards of quality service
- Facilitate payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
- Conduct daily walk-throughs in banquet department and function spaces to ensure compliance with Department of Health regulations and Hyatt standards
- Develop ideas for special events and holiday functions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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