Event Services Manager - Capital Hilton

Hilton is a globally recognized leader in the hospitality industry, committed to filling the earth with the light and warmth of exceptional hospitality. Established over a century ago, Hilton has become synonymous with quality service, innovative guest experiences, and a commitment to creating memorable stays for millions of guests worldwide. With a portfolio of world-class brands and a presence in major cities and resorts across the globe, Hilton not only offers guests unparalleled travel experiences but also fosters an award-winning workplace culture for its Team Members. The company prides itself on its core values, which include hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. These values shape the way Hilton operates and are integral to the employee experience, ensuring that every team member is empowered to contribute meaningfully to the guest experience and organizational success. Hilton is known for investing heavily in the wellbeing and growth of its employees, providing comprehensive benefits, career development opportunities, and a supportive work environment that values diversity and inclusion.

The position of Event Services Manager at Hilton is pivotal in delivering outstanding event experiences that exemplify the company’s commitment to hospitality excellence. This role involves overseeing all aspects of event planning and execution within the hotel, acting as the primary point of contact for clients to ensure their events are executed flawlessly from start to finish. The Event Services Manager is responsible for managing event documentation, facilitating smooth communication between sales and service teams, and proactively resolving issues to guarantee client satisfaction. The role also includes identifying revenue-boosting opportunities through upselling and recommending enhancements that elevate the overall guest experience. Building and maintaining strong client relationships throughout the event lifecycle is a key responsibility, focusing on managing expectations and fostering loyalty that drives repeat business.

In addition to client management, the Event Services Manager guides the performance of the event team by communicating client requirements clearly, providing leadership and coaching to ensure consistent delivery of high-quality service. The role also supports the sales process by participating in site visits and pre-event meetings, demonstrating deep product knowledge to align event solutions with client needs. Critical thinking and calm problem-solving under pressure are essential, as the Event Services Manager must address guest concerns and negotiate service adjustments in real time to maintain the highest standards of service.

Working at Hilton means more than just a job; it means joining a team that cares deeply about each other and prioritizes employee wellbeing. Hilton offers exceptional benefits such as deeply discounted travel opportunities, an employee stock purchase program, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources, generous paid time off, and comprehensive health and welfare plans. These benefits vary by location but collectively represent Hilton’s commitment to supporting employees through all stages of life. Hilton’s dedication to its Team Members is reflected in its consistent placement on the World’s Best Workplaces lists by Great Place to Work and Fortune, showcasing a workplace culture that values growth, respect, and inclusion.

For those passionate about hospitality, leadership, and creating memorable client experiences, the Event Services Manager role at Hilton is an opportunity to build a rewarding career in a dynamic and supportive environment. Whether you are launching your career or seeking new challenges, Hilton provides the platform, resources, and recognition to help you thrive. Join Hilton and help make every stay, every event, and every moment a little more magical.