Event Services Manager

Kessler Hospitality is a distinguished company known for its portfolio of artistically inspired boutique hotels. The organization prides itself on unique design, luxurious accommodations, enriching ambiance, and intuitive service that make each stay memorable. With properties spanning key locations including Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality creates exceptional hotel experiences that reflect the character of their surroundings through exquisite art, music, and cultural influences. Established as the founding member of Marriott's Autograph Collection, Kessler Hospitality has a long-standing reputation for bold and original hotels crafted with distinct styles to attract the Individualist traveler. The hotels offer a refined Bohemian luxury experience whether situated in vibrant downtown areas, premier luxury lodges, lively entertainment destinations, or elite ski resorts. Each property is designed to inspire and provide guests with unforgettable experiences rooted in artistic and cultural excellence.

Casa Monica Resort and Spa, part of the esteemed Autograph Collection and a proud member of the Kessler Hospitality family, is an iconic hallmark in St. Augustine. This historic hotel, originally constructed in 1888, blends vintage Moroccan charm with contemporary luxury amenities. Located in the heart of St. Augustine's Historic District, guests benefit from proximity to notable attractions like Flagler College, Lightner Museum, Castillo de San Marcos, and St. George Street. The resort offers guests distinctive experiences including soothing skin treatments at Poseidon Spa and distinctive Mediterranean cuisine at the onsite restaurant, Cordova. Casa Monica Resort and Spa is celebrated for combining Old-World grandeur with modern service excellence and is anything but ordinary.

The role of Events Services Manager at Casa Monica Resort and Spa is pivotal in delivering exceptional event experiences in a luxury hotel setting. This is an hourly position that requires coordination and servicing of diverse events including room blocks, social gatherings, weddings, and corporate functions. The Events Services Manager ensures that all event operations are executed flawlessly, maintaining the highest standards of service and guest satisfaction. Operating in a dynamic and fast-paced environment, the incumbent acts as the primary liaison between clients and multiple hotel departments including guest services, reservations, housekeeping, audio-visual, catering, accounting, and engineering. By fostering clear communication, meticulous planning, and exceptional organizational skills, the Events Services Manager seamlessly manages every detail from contract signing through event completion.

This role is crucial in managing the function book, adjusting event spaces to maximize revenue, assisting the Food and Beverage team with upscale menu proposals, and overseeing event setups. Furthermore, the manager provides onsite support during events, addresses last-minute client needs, and follows up post-event to ensure client satisfaction and to encourage repeat business. The position demands strong technical proficiency with relevant software systems such as Salesforce/Delphi and SocialTables and requires a proactive, detail-oriented mindset. Working at Casa Monica Resort and Spa offers not only the experience of upscale hospitality but also the opportunity to contribute to a revered historic property known for its unmatched service excellence and cultural richness. This position offers an exciting challenge and a rewarding environment for candidates passionate about luxury event management.