Event Services Manager

Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to delivering exceptional guest experiences through its diverse portfolio of hotel brands. Among these brands, Gaylord Hotels stands out for its expertise and leadership in hosting meetings and special events, providing environments and services that bring people together in extraordinary ways. Gaylord Hotels are unique within the Marriott portfolio, offering associates not just a traditional hotel job but a career filled with endless opportunities, creative challenges, and a supportive culture that values diversity and inclusion. This establishment is dedicated to creating a welcoming atmosphere where every associate's unique background, talents, and experiences contribute to the collective strength and success of the team. The property located at 2800 Opryland Dr, Nashville, Tennessee, is part of this vibrant brand, inviting professionals who are passionate about event management and service excellence to join their team.

The role offered is a full-time, management position within the event management category, focused on supporting and supervising the event service operations at the Nashville Gaylord Hotel. This position pays between $26.54 and $33.17 per hour and includes eligibility for bonuses. The key responsibility is to assist in supervising the team while actively participating in the physical setup of function rooms, which includes arranging tables, chairs, dance floors, podiums, and more. The role demands ensuring events are executed perfectly based on client requirements and organizational standards, which involves meticulous attention to detail and a high level of coordination.

Additionally, the position involves developing and directing the team to provide consistent, high-quality service. This includes communicating performance expectations clearly, training staff on procedures and processes, and maintaining excellent standards throughout every stage of event delivery. The manager will play a critical part in overseeing departmental inventories and asset management, ensuring all equipment is maintained and supply needs are projected accurately for smooth operations. They will also be responsible for conducting thorough inspections of function rooms prior to events, monitoring sanitation and cleanliness, and coordinating routine maintenance activities.

Customer service is a vital component of the role, with an emphasis on making a visible presence to guests, solving problems proactively, and empowering the team members to deliver outstanding service. The position requires acting as a liaison among various departments including Banquets, Event Planning, and Event Delivery, ensuring seamless communication and coordination to meet customer expectations. Human resources responsibilities are also key, encompassing setting service goals for supervisors and employees, monitoring performance, scheduling shifts to cover business demands, and ensuring staff are trained in emergency and safety procedures.

By joining Gaylord Hotels through Marriott International, associates become part of a global team committed to excellence, where career growth is encouraged, and diversity is celebrated. The company promotes equal opportunity employment and is committed to fostering an inclusive workplace free of discrimination. This role offers an exciting opportunity for those who aspire to contribute to high-profile event experiences while growing their hospitality career with a respected leader in the industry.