Event Services Manager

Four Seasons Hotel Washington, D.C. is a hallmark of luxury and impeccable service located at the heart of the nation's capital. This prestigious establishment is renowned for offering sophisticated accommodations, Michelin-starred dining, and world-class wellness facilities. Situated near Georgetown and overlooking the historic C&O Canal, the hotel serves a distinguished clientele that includes diplomats, global leaders, and discerning travelers who seek personalized and discreet hospitality. The hotel prides itself on creating memorable experiences through unwavering attention to detail and a culture rooted in genuine care, trust, and continuous growth opportunities for its employees.

The role of Group Event Services Manager at Four Seasons Hotel Washington, D.C. offers an exciting career opportunity for an experienced and detail-oriented professional passionate about creating seamless, high-profile group events. This position is a vital part of the Sales & Events team, where the selected individual will act as the primary liaison between the hotel and its group clients, handling everything from initial contract signing to the flawless execution of events. Responsibilities include managing complex event logistics such as meeting space setup, banquet operations, food and beverage planning, audiovisual coordination, and vendor relations to ensure every aspect aligns with the Four Seasons standard of excellence.

The Group Event Services Manager will conduct site inspections and pre-conference meetings with clients, showcasing the hotel’s exquisite service capabilities and venue assets. The role demands proactive communication with both clients and various internal departments including Sales, Catering, Banquets, Culinary, and Front Office teams. This ensures that all event details are meticulously coordinated to deliver unforgettable experiences tailored to client objectives. Maintaining detailed and up-to-date records using industry software such as Delphi and Opera is crucial, along with providing on-site support during events to promptly resolve any issues and exceed guest expectations.

To be successful in this role, candidates must be strategic thinkers with exceptional organizational skills and a passion for service, creativity, and logistics. Experience in luxury hotel event services or high-end group sales is highly valued, along with proficiency in event management software and strong communication skills capable of building trust with high-profile clients. Flexibility to work varying schedules, including evenings, weekends, and holidays, is necessary to meet the dynamic needs of group events.

The position offers a competitive annual base salary of $78,000, with potential opportunities for additional incentive compensation or bonuses based on performance and departmental goals. Four Seasons also provides a comprehensive benefits package emphasizing employee well-being and professional growth. Those seeking a role that combines luxury hospitality with strategic event management in a dynamic and supportive work environment will find this opportunity rewarding. Join Four Seasons Hotel Washington, D.C., a landmark property where your expertise in event services will contribute to creating lasting impressions and elevating the guest experience to new heights.