Event Services Manager

The Curtis Hotel is a vibrant and iconic establishment known for its unique blend of playful charm and professional excellence. Located in a prime area, The Curtis Hotel stands as a beacon for those who believe in embracing life fully both inside and outside of the workplace. It is more than just a hotel; it is a community for individuals who bring joy, creativity, and optimism to their roles every day. Operating under the motto 'Stay Happy, Work Happy,' The Curtis Hotel fosters an environment where team members are encouraged to infuse their work with the same enthusiasm and delight they experience in their personal lives. This spirited atmosphere creates a dynamic workplace where employees feel valued and motivated to contribute their best selves.

The Curtis Hotel is searching for driven and enthusiastic candidates to join their Sales Squad, a team dedicated to excellence in event planning and guest satisfaction. This position is perfect for individuals who thrive in a lively setting and possess a go-getter personality fueled by ambition and optimism. With a strong emphasis on collaboration, innovation, and superior customer service, the Sales Coordinator role at The Curtis Hotel offers an exciting opportunity to manage the details of large group and convention bookings while enhancing guest experiences through meticulous planning and execution.

As a Sales Coordinator, your primary responsibility will be to plan, organize, and oversee all aspects related to group bookings, including guest rooms, menus, and event setup. This role requires active participation in negotiating meetings to handle functions, room assignments, rates, and all other related requirements to maximize room and meeting space utilization, revenue, and profit. From the moment a group contract is signed, you will manage every detail, ensuring seamless coordination of VIP needs, amenities, group resumes, and rooming lists.

You will be entrusted with managing meetings, conventions, and related activities with precision and professionalism. Collaborating closely with banquet and event staff, you will serve as a team leader to guarantee flawless event delivery. Consistently achieving high productivity and activity goals set by management will be critical to your success. Your role will also involve diligent and timely follow-up on all signed business, maintaining accurate and thorough client documentation, and developing strong relationships through professional communication and ethical interactions.

A focus on revenue-generating activities by retaining accounts, maximizing sales effectiveness, and identifying up-sell opportunities will be instrumental in your duties. You will handle intricate event details, including space requirements, audiovisual equipment, menus, themes, and decorations, ensuring every client need is met with precision. Financial responsibilities such as overseeing group billing, processing deposits, and coordinating credit applications with accounting will also be part of your portfolio.

The Curtis Hotel values continuous improvement and expects you to contribute to the advancement of its convention services by developing innovative sales tools and analyzing competitors and customer feedback. Your involvement will include monitoring client event budgets to maximize profitability while maintaining high-quality standards. Participation in pre-conference meetings to coordinate communication between clients and hotel staff will be essential to ensure the event's success.

This full-time position is bonus eligible with a competitive salary range of USD 62,000 to USD 65,000 per annum. The Curtis Hotel offers an exceptional benefits package that supports employees’ health, well-being, and professional growth. These benefits include medical, dental, and vision insurance; health savings and flexible spending accounts; basic life and AD&D insurance; a 401(k) plan with employer matching; free EcoPass and on-site parking; complimentary employee meals; and discounts across Hilton and Sage Portfolio hotels. Employees also benefit from paid time off for vacation, sick leave, and holidays, an Employee Assistance Program, and tuition reimbursement.

Join The Curtis Hotel and become part of a lively, friendly, and professionally rewarding environment where your ambition and passion for hospitality will thrive, making every event memorable and every guest experience exceptional.