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EVENT SERVICES MANAGER

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,600.00 - $1.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays

Job Description

Hyatt is a globally recognized hospitality company known for its dedication to providing exceptional guest experiences through attentive service and a commitment to quality. As a leader in the hotel industry, Hyatt operates a wide range of properties, from luxury resorts to city hotels, each designed to offer comfort, innovation, and personalized service. Hyatt's culture emphasizes inclusiveness, collaboration, and a passion for hospitality, making it a preferred employer for those seeking a dynamic and rewarding career in the hotel sector. Within this distinguished organization, the Event Services Manager position is a pivotal role based at Andaz West Hollywood, a hotel known for its vibrant and stylish atmosphere catering to a diverse clientele. This is a full-time, management-level role requiring flexibility, including availability on weekends and holidays, making it ideal for professionals who thrive in energetic and fast-paced environments. The starting salary for this position is $70,600, with the final salary depending on experience and education.

The Event Services Manager at Hyatt is responsible for overseeing the daily operations of the Event Services Department, ensuring seamless execution of all events hosted at the hotel. This role provides essential leadership and support to teams handling banquets, event setups, and event beverage services. The manager’s primary objective is to deliver outstanding guest service and ensure meeting planners' satisfaction through meticulous planning, coordination, and execution of events. Key responsibilities include training and scheduling staff, proactively managing equipment needs, and maintaining event spaces to uphold the hotel's high standards. The role also demands creativity and innovation in developing event décor that enhances the overall guest experience. Close collaboration with all hotel departments is required to guarantee each event’s success and to foster a positive environment for guests and colleagues alike.

This position offers an exciting opportunity to lead a dedicated team in a renowned hospitality brand, driving excellence in event services. The ideal candidate will bring a high level of energy, entrepreneurial spirit, and strong leadership skills, combined with exceptional communication and customer service abilities. Hyatt deeply values diversity and inclusivity, ensuring all qualified applicants receive consideration without discrimination. Joining Hyatt as an Event Services Manager means becoming part of a company committed to personal and professional growth, where innovation and passion for service are celebrated and rewarded.

Job Requirements

  • Full-time management availability with flexibility for weekends and holidays
  • minimum of relevant hospitality experience
  • ability to understand and anticipate guest needs in a fast-paced environment
  • refined communication skills
  • proficiency in general computer usage
  • creativity and strong organizational skills
  • experience in banquet service
  • proven leadership skills

Job Qualifications

  • Experience in hotel event services management
  • previous roles as Event Services Manager, Assistant, Captain, or Supervisor preferred
  • proficiency in general computer knowledge
  • excellent verbal and written communication skills
  • creativity, innovation, attention to detail, and organization
  • strong leadership and training abilities
  • high energy and entrepreneurial spirit
  • effective interpersonal and customer service skills

Job Duties

  • Manage daily functions of the Event Services Department
  • provide support, guidance, and motivation to Banquets, Event Setup, and Event Beverage teams
  • train and schedule staff
  • review equipment needs and maintain meeting spaces
  • develop innovative and creative décor for event spaces
  • communicate closely with all hotel departments
  • ensure exceptional guest service and meeting planner satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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