Event Services Manager

Long Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $91,364.00 - $137,046.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Professional development opportunities

Employee assistance program

Job Description

The City of Anaheim is a vibrant and dynamic municipality known for its rich cultural attractions, entertainment venues, and commitment to community development. Among its standout features is the Anaheim Convention Center (ACC), the largest convention center on the West Coast. Since its opening in 1967, the ACC has grown extensively and now spans 53 acres, offering 1.8 million square feet of functional space that can accommodate a diverse range of events, from conventions and trade shows to meetings and special events. The ACC has a prestigious reputation for hosting some of the most prominent and well-attended events such as the NAMM Show, Disney's D23 Expo, and the Natural Products Expo West. Operating within the Convention, Sports & Entertainment Department of the city, the center is a hub of activity and plays a critical role in Anaheim’s economy and cultural landscape. This role is offered as a full-time opportunity for individuals with a passion for hospitality, event management, and public service.

The City of Anaheim is currently seeking an experienced professional to serve as the Event Services Manager at the Anaheim Convention Center. This leadership position is pivotal in ensuring the seamless execution of events hosted at the ACC. The Event Services Manager will head the events team and oversee the coordination and delivery of conventions, trade shows, meetings, and other large-scale special events. Key responsibilities include managing event management staff, collaborating with operational departments, and fostering strong client and partner relationships to uphold the high standards of the Convention Center's services. This role requires a seasoned professional with at least six years of experience in the events industry, preferably with prior experience in a convention center or a similar venue setting. The successful candidate will be adept in strategic planning, personnel management, operational coordination, and customer service excellence. In addition to providing expert supervision and guidance to the events team, the Event Services Manager will also actively participate in the development and implementation of departmental goals, budgets, and policies. The position demands a high level of coordination to resolve conflicts that may arise during simultaneous events and the ability to maintain effective communication within various departments and with external contractors and stakeholders. The Anaheim Convention Center prides itself on innovation and customer service, making this role critical for upholding and enhancing its reputation as a premier events destination. Candidates should be prepared to work in a fast-paced environment that includes working nights, weekends, and holidays as needed. This leadership role also offers an opportunity to contribute meaningfully to Anaheim's thriving events industry and support the city’s broader objectives in hospitality and entertainment.

Job Requirements

Possession of a valid driver’s license
Six years of experience in event coordination, including at least one year in a supervisory role
College coursework in relevant fields such as hospitality or business administration
Ability to work nights, weekends, and holidays as needed
Strong leadership and interpersonal skills
Capacity to manage multiple complex events simultaneously
Excellent communication and problem-solving abilities
Physical ability to work in an office and event facility environment
Ability to operate office equipment and relevant software
Willingness to undergo background checks and pre-employment medical examinations
Authorization to work in the United States.

Job Qualifications

Six years of responsible professional experience in coordinating events for a large convention center or similar meeting facility
At least one year of administrative and/or lead supervisory experience
College-level coursework in hospitality, business administration, communications, public relations, or related field
Knowledge of event services operations and management techniques
Familiarity with convention center operations and facility management principles
Understanding of financial administration including budgeting and auditing
Knowledge of labor relations, grievance processes, and contract administration
Proficiency in office software such as word processing, spreadsheets, and databases
Strong communication skills both oral and written
Ability to plan, organize, and prioritize effectively
Experience in handling complex event logistics and customer service
Ability to interpret laws, policies, and contractual obligations
Effective supervisory and training skills.

Job Duties

Coordinate the organization, staffing, and operational activities of Event Services at the Anaheim Convention Center
Participate in the development and implementation of goals, objectives, policies, and priorities for Event Services
Recommend and implement resulting policies and procedures
Identify opportunities for improving service delivery methods and procedures
Review work products, methods, and procedures
Assign work activities and projects
Monitor workflow and evaluate work quality
Select, train, supervise, and evaluate event management staff
Implement discipline and termination procedures when necessary
Develop and administer program budgets, including forecasting funds and monitoring expenditures
Schedule staff to ensure professional coordination of all events
Assign Event Managers to scheduled events
Manage and coordinate complex and highly sensitive events
Resolve disputes arising from simultaneous events
Maintain professional relationships with section managers and other departments
Facilitate communications between contractors, employees, and the public
Prepare and present staff reports and correspondence
Coordinate activities with other divisions and outside agencies
Participate in weekly staff and post-convention meetings
Perform related duties as required.