Event Services Manager- 4 Diamond Hotel

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $80,168.40
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health benefits package
401k
Paid Time Off
Onsite parking
Complimentary dry cleaning
Commuter reimbursement
Team member discounts
Career growth opportunities
ON DEMAND PAY
education assistance program

Job Description

The Edgewater Hotel, located in Seattle, is a unique and iconic boutique hotel set over water, offering an exceptional blend of rock 'n' roll history and Pacific Northwest luxury. As part of Noble House Hotels and Resorts, a curated collection of one-of-a-kind hotels, resorts, and adventures, The Edgewater brings an unmatched experience to guests seeking both comfort and distinctive cultural ambiance. Originally built for the 1962 World's Fair, the hotel has hosted legendary music icons such as The Beatles and Blondie, solidifying its place in popular and music history. Its location, embraced by Elliott Bay with picturesque views of the Olympic Mountains and the Seattle skyline, provides an authentic Pacific Northwest atmosphere. The hotel's architectural design features aluminum exteriors, natural wood interiors, and cozy river-rock fireplaces, which together create an inviting and memorable environment for guests. With 223 unique rooms and 11,000 square feet of versatile meeting space, The Edgewater Hotel balances its historic charm with modern amenities to cater to business meetings, weddings, and social events of all sizes.

The Sales professional role at The Edgewater Hotel is a dynamic and rewarding position, centered on delivering top-tier event planning and execution services that exceed client expectations. This role demands an energetic, creative, and goal-oriented individual with at least three years of experience in event services — preferably within a hotel or wedding-oriented environment. The successful candidate will be deeply familiar with wedding and social event trends, etiquette, and industry best practices, enabling them to craft flawlessly executed events that leave lasting impressions on clients and their guests. This role requires exceptional organizational skills, acute attention to detail, and the ability to juggle multiple projects simultaneously without sacrificing quality or client satisfaction. The Sales professional will serve as the primary liaison for clients, working closely to understand their vision and preferences, while managing all aspects of event logistics from contract signing through to event day coordination.

Key responsibilities include creating detailed event timelines, floor plans, and banquet event orders to ensure seamless operations. Coordination with internal departments such as banquets, catering, housekeeping, front desk, and audio-visual teams is essential to synchronize efforts and guarantee flawless execution. The role also involves managing relationships with external vendors—such as wedding planners, florists, photographers, and entertainers—to ensure high standards and smooth logistics. On-site, the Sales professional acts as the clients’ key contact, overseeing event setups, managing real-time adjustments, and ensuring compliance with hotel policies and safety protocols. Financial and administrative duties like contract review, invoice verification, and post-event evaluations are also integral to this role, contributing to improved service delivery and operational efficiency.

The position offers a competitive salary starting at $80,168.40 per year with bonus potential, along with a comprehensive benefits package including medical, dental, and vision health benefits, 401K retirement plans, paid time off covering holidays, personal days, vacation, and sick leave, as well as perks such as onsite parking, complimentary dry cleaning, commuter reimbursement, and discounts across the Noble House Hotels & Resorts' properties nationwide. The Edgewater values each team member’s unique personality and passion for hospitality, fostering a culture of inclusivity, creativity, and fun. This role is an excellent opportunity for a motivated event professional eager to grow within a respected independent hotel brand recognized for distinctive experiences and cultural significance in the Seattle region.

Job Requirements

  • Bachelor’s degree in hospitality management, event planning, business, or a related field preferred
  • 3+ years of experience in event services, wedding coordination, or banquet operations in a hotel, resort, or event venue setting
  • Strong knowledge of wedding and social event trends, etiquette, and industry best practices
  • Excellent communication, organizational, and problem-solving skills
  • Ability to multitask and manage multiple events simultaneously
  • Proficiency in event management software (e.g., Delphi, Cvent, Social Tables) and Microsoft Office Suite
  • Flexible schedule, including evenings, weekends, and holidays as needed
  • Ability to remain calm under pressure and provide exceptional guest service

Job Qualifications

  • Bachelor’s degree in Hospitality Management, Event Planning, Business, or a related field (preferred)
  • 3+ years of experience in event services, wedding coordination, or banquet operations in a hotel, resort, or event venue setting
  • Strong knowledge of wedding and social event trends, etiquette, and industry best practices
  • Excellent communication, organizational, and problem-solving skills
  • Ability to multitask and manage multiple events simultaneously
  • Proficiency in event management software (e.g., Delphi, Cvent, Social Tables) and Microsoft Office Suite

Job Duties

  • Serve as the primary point of contact for wedding and social event clients, ensuring a seamless planning experience from contract signing to event execution
  • Work closely with clients to understand their vision, preferences, and expectations for their special day
  • Develop event timelines, floor plans, and detailed Banquet Event Orders (BEOs) to ensure flawless execution
  • Coordinate with internal departments (banquets, catering, housekeeping, front desk, AV, etc.) to guarantee all event details are properly communicated and executed
  • Conduct pre-event meetings with clients and hotel teams to review final details and expectations
  • Provide exceptional customer service to clients, responding promptly to inquiries and addressing any concerns
  • Build and maintain relationships with wedding planners, florists, photographers, entertainment, and other vendors to ensure high-quality service and seamless event execution
  • Assist clients with vendor recommendations and work closely with vendors to ensure event logistics run smoothly
  • Oversee event setup, execution, and breakdown, ensuring all elements align with the client’s vision and contractual agreements
  • Act as the on-site contact for clients, resolving any last-minute issues professionally and efficiently
  • Ensure adherence to hotel policies, safety regulations, and brand standards
  • Monitor and maintain the quality of service provided by hotel staff and vendors throughout the event
  • Assist the sales and catering team with site visits, menu tastings, and client meetings as needed
  • Review contracts, invoices, and payments to ensure all financial details are accurate
  • Track event details, client feedback, and post-event reports to improve service and operations

Job Criteria

Experience

Mid Level (3-7 years)


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